Table of Contents

• Title and Copyright Information
• 1 Introduction
• 2 Cloud Services Update Policy
  • Overview
  • The Oracle Utilities Cloud Model
  • Prior to Go Live
  • Go Live Release and Maintenance Packs
  • Once You Go Live
  • Software and Hardware Update Types
    • General Availability Releases
    • Maintenance Packs
    • Platform Updates
    • Application and Platform Security Updates
    • Hot Fix Updates
    • Infrastructure Patching
  • Planned Maintenance Times
    • Planned Outage Schedule
    • Exceptions to Update Practices
  • Frequently Asked Questions (FAQs)
    • On Updates
    • On Environment Refresh