Understanding Service History Types

Service history types define the main attributes for service history of a certain type. Some examples of service history types might include maintenance, inspection, service, test, measurement, and so on.

Service history types are defined by the following:

• Service History Business Object: The business object used to create service history records of this type.
• Category: The category to which service history records of this type belong. The base package includes the following categories:
  • Downtime
  • Failure
  • Inspection
  • Maintenance
  • Repair
• Follow-up Actions: Enables work orders and work activities to be generated as follow-up actions to the original work order or activity.
• Service Schedules (ODM Only): One or more template activity generators and time intervals that should be used to schedule field activity generation for service history records of this type.