Feature Configuration

The base package is provided with a generic Activity Queue Management Feature Configuration type. You may want to set up a feature configuration of this type to define any To Do management related options supporting business rules specific to your organization.

For example, the base package provides the following plug-ins to demonstrate a business practice where To Do entries are only assigned to users with the proper skill levels to work on them.

The base To Do Post Processing To Do Type algorithm F1-VAL-SKILL validates that a user has the necessary skill levels required to work on a given To Do entry.
The base Next To Do Assignment installation options algorithm F1-NEXT-TDSK has the ability to assign To Do entries to users that have the proper skills to work on them. This plug-in is applicable if your organization practices work distribution "on demand."

You must set up such an Activity Queue Management feature configuration if you want to use any of the above base package plug-ins.

The following points describe the various Option Types provided with the base package:

Skill. This option provides a reference to a skill category. For example, if you were using characteristics to represent skill categories then you should reference each characteristic type using this option.
Override Skill. This option provides an override skill information reference for a specific message. For example, if you were using a To Do Type characteristic to specify an override skill category and level for a specific message category / number then you would reference this characteristic type using this option.

Note: Skill Setup. Refer to the description of the above base package algorithms for further details on how to setup skill level information.

Note: More Options. Your implementation may define additional options types. You do this by add new lookup values to the lookup field F1QM_OPT_TYP_FLG.

Note: Only one. The system expects only one Activity Queue Management feature configuration to be defined.