Defining Service Categories

The Service Category portal is used to maintain service categories. A service category represents a broad category of services.

Refer to Understanding Service Calls for more information.

You can access this portal from Admin, select Work Management, then select Service Category.

The following zones may appear as part of the portals Main tab page:

• Service Category List: This zone lists all service categories. Broadcast a record to display the details for the selected record.
• Service Category: This zone provides information about the selected service category, including a list of valid service codes.