1.9.1 Create Queue Maintenance

This topic describes the systematic instructions to create queue maintenance (referral queue).

Specify User Name and Password, and login to Home screen.

1. From Home screen, under Menu, click Corporate DDA.
   The Corporate DDA pane displays.
2. Under Corporate DDA, click Configurations.
   The Configurations pane displays.
3. Under Configurations, select Queue Maintenance and click Create.
   The Create screen displays.
4. Alternatively, you can search the configuration via Menu Item Search field. Specify the configuration name Queue Maintenance and select Corporate DDA-->Configurations-->Queue Maintenance-->Create.
   The Create screen displays.

   Figure 1-33 Create Queue Maintenance

   
   

   

   
   
5. Specify the fields on Create screen.

   For more information on fields, refer to the field description table below.

   Table 1-36 Create Queue Maintenance - Field Description

   Field	Description
   Queue Name	Specify the queue name. For example, balance_exception_queue, account_validation_queue.
   Description	Specify the description of the queue.
   Link Exceptions	Specify the exceptions from the list and link it to the queue.
   Approvals	Displays all the linked exceptions and allows you to set single or multiple levels of approvals to the queue.

6. Enter all the details and click Save to complete the steps. Or, click Cancel to exit without saving.