1.9 Queue Maintenance

Errors that have occurred while processing the ECA / EA are mapped to different categories like Account validation exceptions, Balance exceptions, Limit exceptions and so on.

The purpose of the maintenance is to 'associate' or 'categorize' each error code into one of the exception queues as required, so that, it can be subject to 'approval processing' as per the severity level and also every queue can be manually configured to have a single or multiple level of approvals.

Note:

A multiple level of approvals can be sequential or parallel.

Error codes that are not mapped to a queue, at the time of processing, the system picks up the default queue.

Note:

An error code can be part of only one exception queue.

This topic contains the following subtopics:

• Create Queue Maintenance
  This topic describes the systematic instructions to create queue maintenance (referral queue).
• View Queue Maintenance
  This topic describes the systematic instructions to view the list of configured maintenance’s.