9.1 Create Queue Maintenance

This topic describes the systematic instructions to create queue maintenance (referral queue).

Specify User Name and Password, and log in to Home screen.

1. On Home screen, click Account Configurations. Under Account Configurations, click Queue Maintenance.
2. Under Queue Maintenance, click Create.
   The Create screen displays.

   Figure 9-1 Create Queue Maintenance

   
   

   
   Description of "Figure 9-1 Create Queue Maintenance"

   
   
3. On Create screen, specify the fields.

   For more information on fields, refer to the field description table below.

   Table 9-1 Create Queue Maintenance - Field Description

   Field	Description
   Queue Name	Specify the queue name. For example, balance_exception_queue, account_validation_queue.
   Description	Specify the description of the queue.
   Link Exceptions	Specify the exceptions from the list and link it to the queue.
   Approvals	Displays all the linked exceptions and allows users to set single or multiple levels of approvals to the queue.

4. Specify all the details and click Save to complete the steps or click Cancel to exit without saving.