9 Queue Maintenance

Errors that occur during ECA / EA processing are assigned to different categories such as Account validation exceptions, Balance exceptions, Limit exceptions and so on.

The goal of maintenance is to map or categorize each error code into one of the exception queues so that it can be subject to "approval processing" based on its severity level. The user can also manually configure each queue to allow for single or multi levels of approval.

Note:

A multi level approval can be sequential or parallel.

When error codes are not mapped to a queue at the time of processing, the system picks up the default queue.

Note:

An error code can be part of only one exception queue.

This topic contains the following subtopics:

• Create Queue Maintenance
  This topic describes the systematic instructions to create queue maintenance (referral queue).
• View Queue Maintenance
  This topic describes the systematic instructions to view the list of configured maintenance’s.