6.1 Service Request Status

The Service Request Status widget for Corporate Accounts allows a detailed examination of service requests by Corporate Accounts banking systems. This topic explains the service request status widget and its drill-down features.

The Service Request Status widget displays the total number of different service requests in groups of 5 days going back over a period of 30 days. Double click the results in the graph to view the following Corporate Accounts service requests:

• Account Amend for Existing Customer
• Account Closure
• Corporate Account Creation
• Account Creation for New Customer
• Amend Cheque Book
• Legal Block Creation
• Stop Payments Creation
• Transaction Journal Creation

Figure 6-1 Service Request Status

Description of "Figure 6-1 Service Request Status"

1. To view a Corporate Accounts service request status, follow the steps below:
   1. Click the bar on the chart in the required day range.
      A dialog displays the different services offered in the vertical scroll bar to the left.
   2. Click the required Corporate Accounts service.
      The number of that service request raised for each of the Account class display in green bubbles.

      Figure 6-2 Service Request - Corporate Account Creation

      
      

      
      Description of "Figure 6-2 Service Request - Corporate Account Creation"

      
      
   3. Click the value to view the request details.
      A dialog displays the service requests details. The following sample image shows the service requests table for Corporate Account Creation.

      Figure 6-3 Service Request status report table - Corporate Accounts Creation

      
      

      
      Description of "Figure 6-3 Service Request status report table - Corporate Accounts Creation"

      
      

      For more information on fields, refer to field description table.

      Table 6-1 Status Report Table - Field Description

      Column Name	Description
      Application Number	Displays the application number generated for the service request.
      Process Reference Number	Displays the reference number generated when the request is assigned to the respective business process.
      Customer Name	Displays the name of the customer requesting the service.
      Currency	Displays the currency of the customer's account.
      Account Number	Displays the account number for which the service is raised.
      Status	Displays the status of the service request.
      Relationship Manager	Displays the name of the relationship manager assigned to the customer.

   4. Click on the Application Number to open the service request.
      The service request application displays. The following image shows a Corporate Account Amendment application status. The Account amendment entry and approval details are visible on the left of the page.

      Figure 6-4 Service Request Application - Corporate Account Amendment

      
      

      
      Description of "Figure 6-4 Service Request Application - Corporate Account Amendment"

      
      
   5. Click at the top right to close the application dialog.
   6. Click outside the dialog to close the status report table dialog.
   7. Select Close to close the service request status dialog.

To create and view a custom Service Request Status widget by Customer Number, Account Number, Status, and Process Life Cycles, see Create and Load a Custom View.