18.3.1 Copy and Create a new Request

This option allows the system administrator to create a new service request by copying the already existing service request.

To create a new service request by copying the existing service request:

1. Navigate to one of the above paths.
   The Service Request Definition screen appears.
2. In the Service Request screen, enter the search criteria.
3. Click Search.
   The Service Request Definition screen with search results appears based on the searched criteria.

   Figure 18-7 Service Request Definition

   
   

   
   Description of "Figure 18-7 Service Request Definition"

   
   
4. Click icon against the record for which you want to create a new service request definition. A confirmation message of creating a copy of the service request appears.
   Click Ok to continue to the Service Request Form Builder screen. A copy of the Service requests selected will get open in editable mode, administrator can define a new name for the request, change the required fields and save the request.

   OR

   In the Recently Added Service Request section click icon against the record for which you want to create a new service request definition.