18.5 Deactivate/Activate Service Request

System/Bank Administrator can deactivate the Service Request which is no longer required by the bank and it will not be available to the business users.

The System/Bank administrator can also activate the service requests whenever it is required by the bank.

To deactivate the service request:

1. Navigate to one of the above paths.
   The Service Request Definition screen appears.
2. Enter the search criteria and click Search.
   The Service Request Definition screen with search results appears based on the searched criteria.
3. Click the Activation Status link, of the service request record, which you want to deactivate.
   The Service Request Definition screen with Update Activation Status pop-up box appears.

   Figure 18-10 Deactivate Service Request

   
   

   
   Description of "Figure 18-10 Deactivate Service Request"

   
   
4. In the Status toggle field, click the toggle to deactivate.
5. In the Remarks field, enter the remarks.
6. Click Ok.
   The success message appears.

   Using the same flow Admin can activate a deactivated Service Request.