18.6 FAQ

1. How can I change the sequence of fields defined on form builder while creating the Service Request-form?

   You can drag and drop the fields for changing the sequence of the form fields at the time of creation.

2. Can I edit the fields on preview page?

   No, you cannot edit the form fields on preview page, but you can go back to form builder page and edit the fields.

3. Can I edit an existing Service Request Form?

   You can only update a Service Request form only if there are no service request raised for that Service Request- form, by business users.

4. Can I delete a Service Request –form?

   No, Service Request form cannot be deleted. However you can deactivate the Service Request –form and it will stop appearing in the business user’s login.

5. Can I create two Service Request forms with the same names?

   No, Service Request Forms are unique, so two forms cannot have the same names.

6. Can I maintain the Service Request forms in the language other than English?

   No, as of now using this maintenance service request forms can be built in English only.