35.4 FAQ

1. Can I also set the 2 Factor Authentication for transaction approval?

   You don’t have to set up separate 2 Factor Authentication for transaction approval. The 2 Factor Authentication set for transaction initiation will also applied for transaction approval as well.

2. When will the changes made in authentication maintenance be applied?

   Changes made in the authentication maintenance will be effective from an immediate effect. This will be applicable to new transactions initiated as well as for transactions pending for approval post the changes are effective.

3. Is it mandatory to set authentication method at both the levels?

   No, you may set 1 level authentication for specific transaction. This can be achieved by selecting specific authentication method at level 1 and by specifying ‘None’ option at level 2.

4. Can I set ‘No additional authentication required’ for specific transaction?

   Yes, this can be achieved by selecting ‘None’ option at level1 and level 2. No additional authentication is required for transaction initiation and approval if both levels are set as ‘None’.

5. Where can I define which security questions to be asked to the users?

   A separate maintenance ‘Manage Security Questions’ is available to set the up the questions which are to be asked to the users as a part of authentication process.

6. Is it mandatory to set up 2 factor authentication for a User Type and User Segment Combination

   No, User Segment is an optional field and is applicable for only for Retail type of users. If the Bank doesn’t want to setup the authentication for a user segment, they can simply do it for each user type.

7. Can I set up this maintenance for each entity in case of a multi entity setup?

   Yes, Authentication can be setup for each entity in case of a multi entity setup. User can select the entity from the entity selection drop-down available on the top right corner of the application to set up the maintenance.

8. If Push notifications is set a second factor authentication, then how will the user authenticate a transaction ?

   User will receive a push notification on his registered device (mobile/wearable), he can click on the notification and authenticate and complete the transaction on the device where he has received the notification.

9. If the user initiates a transaction form his mobile app and Push notification is set as the 2FA for that transaction , in this case where will he receive the push notification ?

   User will receive the notification on his registered device i.e. mobile or wearable. He can complete the transaction by clicking on the same on the mobile itself.