19.3.2 Individual Transactions

To view individual transactions:

1. Navigate to one of the above path.
   The Feedback Analytics screen appears.
2. From the Data Set list, select the user for which the transaction is to be searched.
3. From the Touch Point list, select the banking channel.
4. From the Select Transaction list, select the transaction name for which the feedback is to be searched.
5. From the Time Frame list, select the duration in number of months / years.
6. Click Submit.
   The search results are displayed.

   OR

   Click Cancel to cancel the transaction.

   OR

   Click Clear to clear the search criteria.

   Figure 19-14 Individual Transactions

   
   

   

   
   

   Table 19-7 Field Description

   Field Name	Description
   Data Set	Select the type of the user from the list. The options are: Administrator Corporate User Retail User
   Touch Point	Select the banking touch point from the list. The options are: Mobile Application Internet Mobile (Responsive) Wearables Missed Call Banking SMS Banking Siri / Chatbot Snapshot
   Select Transaction	Select the transaction from the list for which you wish to analyze the feedback.
   Time Frame	Select the time period for which you wish analyze the feedback. You can search the feedback on the basis of time range, by entering the From Date and To Date. The From Date and To Date fields are displayed, if you select Select Period option from the Time Frame field.