19.3.3 All Transactions

To view all transactions:

1. Navigate to one of the above path.
   The Feedback Analytics screen appears.
2. From the Data Set list, select the user for which the transaction is to be searched.
3. From the Touch Point list, select the banking channel.
4. From the Select Transaction list, select the transaction name for which the feedback is to be searched.
5. From the Time Frame list, select the duration in number of months / years.
6. Click Submit.
   The search results are displayed.

   OR

   Click Cancel to cancel the transaction.

   OR

   Click Clear to clear the search criteria.

   Figure 19-15 All Transactions

   
   

   
   Description of "Figure 19-15 All Transactions"

   
   

   Table 19-8 Field Description

   Field Name	Description
   All Transactions	Displays the feedback for all transactions and for a period. The feedback is segregated in: Ratings for All Transactions: It is a rating given by the users for all transactions across available data groups and touch point for last one year. Rating Over Time: It is a rating given for a period of time, for example, one month, three month and one year.