76 Forgot Username

This topic describes the systematic instruction to Forgot Username screen.

Using this feature user can retrieve his channel banking Username, in case he has forgotten the same.

Pre-requisites

• The user must have valid login credentials to access the digital banking platform.
• The system administrator must have setup 2 factor authentication for Forgot Username.

To reset the username:

1. From OBDX Portal, click Forgot Username.
2. In the Login page, click Forgot Username.
   The Forgot Username screen appears.

   Figure 76-1 Forgot Username - User Verification

   
   

   
   Description of "Figure 76-1 Forgot Username - User Verification"

   
   

   Note:

   The fields which are marked as Required are mandatory.

   For more information on fields, refer to the field description table.

   Table 76-1 Forgot Username - User Verification - Field Description

   Field Name	Description
   Email	Enter your email ID that is registered with the bank.
   Date of birth	Enter your date of birth.

3. In the Email field, enter your email ID that is registered with the bank.
4. In Date of birth field, enter your date of birth.
5. Perform anyone of the following actions:
   • Click Submit.
   • Click Cancel to cancel the transaction.

   The verification screen appears if the transaction is configured for Two Factor Authentication.

6. Enter the details required for second factor authentication.
   The Forgot Username confirmation screen appears.

   Figure 76-2 Forgot Username – Confirmation Page

   
   

   
   Description of "Figure 76-2 Forgot Username – Confirmation Page"

   
   
7. A message stating that the username has been sent to your registered email address appears.
   Click the Click here link to log in to the application.

   Note:

   If a user has more than one user ID with the same email ID and DOB, then he/she will not be able to retrieve his/her User ID using the above function. In that case, the user will have to contact the bank for retrieving his/her user ID.