2.1 ESA 360 - Accounts

User can inquire the details of ESA for retail accounts using the ESA 360 screen.

To inquire the ESA 360 details:

1. On the Home screen, from ESA Services, click ESA 360, or specify the ESA 360 in the Search icon bar.
   The ESA 360 virtual screen is displayed.

   Figure 2-1 ESA 360

   
   

   
   Description of "Figure 2-1 ESA 360"

   
   
2. Select the appropriate option from the Search by field.
3. Perform the required action, based on the option selected from the Search by field.
   The existing ESA 360 details are displayed.

   Figure 2-2 ESA 360 - Account Details

   
   

   
   Description of "Figure 2-2 ESA 360 - Account Details"

   
   

   For more information on fields, refer to field description table below:

   Table 2-1 ESA 360 Details – Field Description

   Field	Description
   Search By	Users can search for an account number by using any of the available search criteria. The account number is set as the default search option. Users can specify the account number directly in the adjacent field or search for an account number by clicking the Search icon. Users can also search for the specific account number by providing customer ID, account number, or account name. Other search options available in the Search by field are Customer ID, Tax Identification Number, Mobile Number, and Email. A specific customer ID can be searched by providing the customer name or customer ID. If Tax Identification Number, mobile, or email IDs are chosen to find an account number, the respective IDs have to be input entirely in the adjacent field for the system to display the account number. For a given search criteria, multiple account numbers may be linked. For example, two or more account numbers can be linked to a single mobile number. In such cases, the system displays all the account number matches and the user can select the relevant account number on which to perform a servicing operation. Note: The label of the field adjacent to the Search by field changes dynamically. For example, if the Account number is chosen as the search criteria, the label of the adjacent field is displayed as the Account Number. If Tax Identification Number is chosen as the search criteria, then the adjacent field would display the label as Tax Identification Number.
   <Product>	Displays the product name from the product master.
   <Status>	Displays the current account status.
   Branch	Displays the branch code or identifier where the account is held.
   Account	Displays the date when the account was opened.
   IBAN	Displays the International Bank Account Number.
   Since	Displays the balance amount since the account is opened.
   Performance Status	Displays the current status and effective date.
   Currency	Displays the currency used for the account.
   Beneficiary	Displays the status of beneficiary nomination.
   Type	Displays the type of account.
   Account Holders	This widget displays the details of individuals holding the account. This includes, customer name, ID, and type, along with Email ID.
   Mode of Operation	Displays the mode of operation.
   Account Address	This widget displays the address associated with the account. Note: User can update the address from this widget.
   Account Preferences	This widget displays the preferences such as facilities or banking channels enabled for the account. Note: User can update the preferences from this widget.
   Account Statement Details	This widget displays the information on statement frequency and options for requesting ad hoc statements. Note: User can request adhoc statement from this widget.
   Withdrawable Balance	Displays the amount available for withdrawal from the account.
   Available Balance	Displays the total accessible balance in the account.
   Plan Level Details	This widget displays the ESA plan level details for the account. Note: User can view more plan details on the account from this widget.
   Plan Type	Displays the plan type.
   Contribution Limit	Displays the contribution limit on the account.
   Inherited ESA Distribution Option	Displays the option set for the inherited ESA distribution.
   Suggested Actions	This widget displays the system-recommended actions.
   Alerts	This widget displays the notifications or alerts related to the account.
   Interest Details	This widget displays the information on accrued interest.
   Frequent Actions	This widget displays commonly used features.
   Recent Transactions	This widget displays the latest account activity.