1.4.1 About Machine Learning

Oracle Banking Branch uses machine learning to process an email request from a customer automatically.

When a customer sends an email request, the requirement is understood using machine learning, and the transaction is processed. A sample email request is shown in Figure 1-7. Based on pre-defined machine learning in External System Maintenance, the transaction is processed automatically.

Figure 1-7 Sample Email Request

Description of "Figure 1-7 Sample Email Request"

The following conditions apply to the machine learning use case for cheque book requests:

• If sufficient details are provided in the email request, the transaction will be processed until completion.

• If details are insufficient in the email request to process a transaction, it will be assigned in the Servicing Journal for user correction. After the assigned user does the correction, the transaction will be processed.

Figure 1-8 ML Correction Assistance – Extracted Information

Description of "Figure 1-8 ML Correction Assistance – Extracted Information"

Figure 1-9 ML Correction Assistance – Enriched Data

Description of "Figure 1-9 ML Correction Assistance – Enriched Data"

View Request

In the Electronic Journal, you can view the details of the Cheque Book Request initiated through the email request. The View Request button will be enabled for the transactions that are submitted or completed. You can view the details of the email request by clicking the View Request.

Figure 1-10 View Request (Completed Transaction)

Description of "Figure 1-10 View Request (Completed Transaction)"

Figure 1-11 View Request (Submitted Transaction)

Description of "Figure 1-11 View Request (Submitted Transaction)"

If sufficient details are provided in the email request for card block, the transaction will be processed until completion.