10.5 Stop Card Request

The Teller can use the Stop Card Request screen to block the credit card of a customer.

To block a credit card:

1. On the Homepage, from Teller mega menu, under Credit Card, click Stop Card or specify Stop Card in the search icon bar and select the screen.
   The Stop Card Request screen is displayed.

   Figure 10-6 Stop Card Request

   
   

   
   Description of "Figure 10-6 Stop Card Request"

   
   
2. On the Stop Card Request screen, specify the fields. For more information on fields, refer to the field description table.

   Note:

   The fields, which are marked with an asterisk, are mandatory.

   Table 10-6 Stop Card Request - Field Description

   Field	Description
   Card Number	Specify the credit card number, which needs to be blocked. When you press the Tab key, the system will fetch and display the following details: Customer ID Account Number Branch Reference Number
   Customer ID	Displays the Customer ID for the credit card number specified.
   Account Number	Displays the account number for the credit card number specified.
   Branch	Displays the branch for the credit card number specified.
   Reference Number	Displays the reference number for the credit card number specified.
   Card Status	Select the card status (Active or Inactive) from the drop-down list.

3. Click Submit.

   A teller sequence number is generated, and the Transaction Completed Successfully information message is displayed.

   Note:

   The transaction is moved to authorization in case of any approval warning raised when the transaction saves. On transaction completion, the credit card will be blocked successfully.