Preface
This guide helps users with the issues in the application. It describes various methods to troubleshoot the issues.
This topic contains the following subtopics:
Related Resources
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Getting Started User Guide
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Oracle Banking Microservices Platform Foundation User Guide
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Oracle Banking Common Core User Guide
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Routing Hub Configuration User Guide
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Oracle Banking Security Management System User Guide
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Teller User Guide
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Retail 360 User Guide
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Retail Onboarding User Guide
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Corporate 360 User Guide
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Corporate Onboarding User Guide
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Small and Medium Business 360 User Guide
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Small and Medium Business Onboarding User Guide
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Small and Medium Enterprise 360 User Guide
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Small and Medium Enterprise Onboarding User Guide
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Servicing Configurations User Guide
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Current Account and Savings Account User Guide
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Loan Service User Guide
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Deposit Services User Guide
-
Observability User Guide
Parent topic: Preface
Conventions
The following text conventions are used in this document:
Convention | Meaning |
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boldface |
Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary. |
italic |
Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values. |
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Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter. |
Parent topic: Preface
Acronyms and Abbreviations
Table - Acronyms and Abbreviations
Acronyms | Definition |
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API |
Application Programming Interface |
CMC |
Common Core |
ELK |
Elasticsearch Logstash Kibana |
HTTP |
Hypertext Transfer Protocol |
LDAP |
Lightweight Directory Access Protocol |
MOC |
Mid-office Common Core |
SMS |
Security Management System |
SSL |
Secure Sockets Layer |
UI |
User Interface |
URL |
Uniform Resource Locator |
VPN |
Virtual Private Network |
Parent topic: Preface
List of Topics
Table - List of Topics
Topic | Description |
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This topic describes the Oracle Banking Microservices Architecture platform-wide troubleshooting of technical flows. It includes User Interface (UI) side checking, Service side logs, tracing using Zipkin, debugging with the use of ELK stack, and environment issues of WebLogic. |
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This topic describes the health check measures and observability required. This topic is applicable for Oracle Banking Microservices Architecture platform-wide troubleshooting. |
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This topic describes the troubleshooting functional workflows applicable to Oracle Banking Branch. |
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This topic provides the troubleshooting information for Errors/Exceptions that can occur due to flyway while deployment. |
Parent topic: Preface
Prerequisites for End Users
The prerequisites are as follows:
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Basic understanding of the Eventing platform.
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Basic understanding of application log analysis using tools.
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Basic understanding of DB changes.
Parent topic: Preface
Best Practices
The best practices are as follows:
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It is ideal to have ELK stack installed on a separate VM outside the product VMs to ensure the flow of logs in case of app crashes.
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Log levels can be adjusted to INFO and above to enable relevant logs to flow in.
Parent topic: Preface
Screenshot Disclaimer
Personal information used in the interface or documents are dummy and does not exist in the real world. It is only for reference purposes.
Parent topic: Preface