18.10 Customer Address Update

The Teller can use the Customer Address Update screen to initiate a service request to update the customer address details.

To update the customer address:

1. On the Homepage, from Teller mega menu, under Customer Service, click Cust Address Update or specify Cust Address Update in the search icon bar and select the screen.
   The Customer Address Update screen is displayed.

   Figure 18-12 Customer Address Update

   
   

   
   Description of "Figure 18-12 Customer Address Update"

   
   
2. On the Customer Address Update screen, specify the fields. For more information on fields, refer to the field description table.

   Note:

   The fields, which are marked with an asterisk, are mandatory.

   Table 18-12 Customer Address Update - Field Description

   Field	Description
   Customer Number	Specify the customer number for which the address details need to be updated.
   Customer Name	Displays the customer name for the customer number specified.
   Correspondence Address	Specify the fields.
   Address Line 1 to Address Line 4	Displays the maintained address details, and it can be modified.
   Country Code	Displays the maintained address details, and it can be modified.
   Permanent Address	Specify the fields.
   Same as Correspondence Address	Select this checkbox to populate the Correspondence Address to Permanent Address.
   Address Line 1 to Address Line 4	Displays the maintained address details, and it can be modified.
   Country Code	Displays the maintained Country code, and it can be modified.
   Residential Address	Specify the fields.
   Same as Permanent Address	Select this checkbox to populate the Permanent Address details to Residential Address.
   Address Line 1 to Address Line 4	Displays the maintained address details, and it can be modified.
   Country Code	Displays the maintained country code, and it can be modified.
   Narrative	Displays the default narrative as Customer Address Update, and it can be modified.
   Review and Submit	Click Review and Submit to review the request details and submit.

3. Click Submit.
   The request details are handed off to the FLEXCUBE Universal Banking system for the customer address update.