Preface

This user guide provides you detailed information about the Loan Service module of Oracle Banking Branch.

• Audience
  
• Related Resources
  
• Conventions
  
• Icons, Buttons, and Shortcut Keys
  
• List of Topics
  
• Basic Actions
  
• Screenshot Disclaimer
  

Audience

This guide is intended for the Loan Servicing Officers, Branch Tellers, and Branch Supervisors to provide quick and efficient services to the customers of the bank.

Related Resources

For more information, see these Oracle resources:

• Getting Started User Guide
• Teller User Guide

Conventions

The following text conventions are used in this document:

Convention	Meaning
boldface	Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.
italic	Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.
monospace	Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.

Videos and Images

Your company can use skins and styles to customize the look of the application, dashboards, reports, and other objects. It is possible that the videos and images included in the product documentation look different than the skins and styles your company uses.

Even if your skins and styles are different than those shown in the videos and images, the product behavior and techniques shown and demonstrated are the same.

Icons, Buttons, and Shortcut Keys

The lists of icons, buttons and shortcut key that are used in the application to perform various tasks are covered in this topic.

Icons and Buttons

Table -1 Icons and Buttons

Icons and Buttons	Description
	Click to refresh details in a screen.
	Click to minimize a screen.
	Click to maximize a screen.
	Click to close a screen.
	Click to navigate to first page.
	Click to navigate to next page.
	Click to navigate to previous page.
	Click to navigate to last page.
	Click to perform a search.
	Click to edit a record.
	Click to delete a record.
	Click to save the details specified in a row.
	Click to select a date, month and year from a calendar.
OK	Click to confirm the details specified.
Back	Click to navigate to the previous tab.
Next	Click to navigate to the next tab.
Save and Close	Click to save the details specified and exist from the screen. The task appears in my pending task, from where you can take the task ahead on your next login.
Cancel	Click to cancel the action performed and exist the screen.
Submit	Click to submit the transaction for approval.
Audit	Click to view the audit details of a particular screen.
Remarks	Click to add or view remarks related to a screen.

Shortcut Key

Table -2 Shortcut Key

Shortcut Key	Description
Tab	Used to shift focus from one input field to other.

List of Topics

This manual is organized into the following topics:

Table -3 List of Topics

Topics	Description
Overview of Loan Service	This topic provides an overview of Loan Service module in Oracle Banking Branch.
Accounts	This topic describes the screens provided under the Accounts menu using which you can perform various vital transactions on a loan account.
Balances	This topic describes the screen provided under the Balances menu using which you can view outstanding balance of a loan account.
Schedule	This topic describes the screen provided under the Schedule menu using which you can view the details of the loan schedule.
Instructions Preferences	This topic describes the screen provided under Instruction Preferences menu using which you can view or modify the account preferences.
Repayment	This topic described the screen provided under the Repayment menu using which you can initiate a transaction related to loan repayment.

Basic Actions

Most of the screens contain buttons to perform all or few of the basic actions.

Table -4 Basic Actions

Action	Applicable Stages	Description
Next	Initiation, Approval and Hand off Retry	On completion of input of all parameters for a particular stage, you can click Next to navigate to the next tab.
Back	Initiation, Approval and Hand off Retry	In case you missed to specify or need to modify the details in the previous tab, click to navigate to the previous tab.
Save & Close	Initiation	On click of Save & Close, the input details are saved, and the transaction screen is closed. In case a transaction must be closed midway due to a lack of sufficient information, the maker of the transaction can choose this option. The saved transaction details will be available in My Task. You can select the transaction from My Task and proceed with the transaction or delete it.
Cancel	Initiation, Approval and Hand off Retry	On click of Cancel, the transaction input is cancelled midway without saving any data. You are alerted that the input data would be lost before confirming the cancellation.
Submit	Initiation	After submitting the initiation stage, the system validates the transaction with the host and displays the errors or overrides if any. In case of an error, you can modify and resubmit or cancel the transaction. In case of an override, you can modify and resubmit or proceed with the transaction by accepting the overrides.
Approve	Approval	The system displays a section where approval remarks if any can be input. Click OK to submit. The transaction is sent to the Host system through OBRH. The Host system validates the transaction again and the transaction is created if all the validations are successful. If the transaction fails, the system displays an error message, and the transaction is moved to Hand-off retry stage. In this stage, the authorizer can retry or reject the transaction. On reject, the transaction is sent back to the maker to modify or delete it.
Reject	Approval and Hand off Retry	On click of Reject, a transaction is rejected is by the authorizer. The system displays a pop-up screen to capture the Rejection remarks if any. Click OK for the transaction to be routed back to the initiation stage. Subsequently, the maker can modify or delete the transaction details.
Minimize	Initiation, Approval and Hand-off Retry	On click of Minimize, the transaction input screen is minimized. When the screen is minimized, it appears as to a separate tab within the same web page.
Maximize	Initiation, Approval and Hand off Retry	On click of Maximize, the transaction input screen is maximized. You can proceed with the required action on the screen.
Reset	Hand off Retry	The Reset button clears all the details previously modified by you and populates the fields with default values.
Remarks	Initiation, Approval and Hand-off Retry	Remarks can be used either by the maker or the authorizer of the transaction to optionally capture useful information about the transaction.
Host Error	Hand Off Retry	Hand off Retry comes into use whenever a transaction input from the mid-office system fails authorization due to Host System rejection. The authorizer of the transaction can view the reason for Host rejection and take appropriate action.
Overrides	Initiation, Approval and Hand-off Retry	If override messages had appeared during initiation stage and they were accepted by the maker during submission, the Overrides button appears in the Initiation screen if the transaction is subsequently rejected by the authorizer. On the Override Details section, click Decline to go back to the transaction screen to modify or cancel it, or click Accept to complete the initiation stage and move the transaction to the approval stage. The Overrides button is displayed in the Approval and Hand-off retry stage if there were any override messages generated during initiation and accepted by the maker. When the Overrides button is clicked, the system displays the overrides accepted by the maker. After verifying the transaction and override details, the authorizer can either approve or reject the transaction. The existing Approve Transaction section is modified to display the overrides, if any overrides are raised during the initiation submits.
Document	Initiation, Approval and Hand-off Retry	The maker of the transaction can click Document to upload documents that are relevant to the transaction. Once uploaded, the documents are available for viewing during authorization or by the maker.
Change Log	Approval	When the authorizer clicks Change Log button, the system displays the changes made to the transaction in a pop-up window. By default, the change log is set to display only modified values. The Change Log button has two options, they are, All and Updated. The All button displays both modified and non-modified fields and the Updated button displays only the modified fields. The old and new values are displayed so that the authorizer can compare or verify the values and decide on further action. Also, the new values appear is red for easy recognition.
Delete	Initiation	The Delete button is applicable only for the Maker screen and that too when the screen is opened from the Task list. In other words, only saved tasks opened in editable mode have delete functionality.
Advices	Initiation	The Advices button helps the Maker to generate a pre-advice or acknowledgement to get a confirmation from his customer.

Screenshot Disclaimer

Personal information used in the interface or documents are dummy and does not exist in the real world. It is only for reference purposes.