Preface
Purpose
This guide helps users with the issues in the application. It describes various methods to troubleshoot the issues.
Parent topic: Preface
Documentation Accessibility
For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc.
Access to Oracle Support
Oracle customers that have purchased support have access to electronic support through My Oracle Support. For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.
Parent topic: Preface
Diversity and Inclusion
Oracle is fully committed to diversity and inclusion. Oracle respects and values having a diverse workforce that increases thought leadership and innovation. As part of our initiative to build a more inclusive culture that positively impacts our employees, customers, and partners, we are working to remove insensitive terms from our products and documentation. We are also mindful of the necessity to maintain compatibility with our customers' existing technologies and the need to ensure continuity of service as Oracle's offerings and industry standards evolve. Because of these technical constraints, our effort to remove insensitive terms is ongoing and will take time and external cooperation.
Parent topic: Preface
Conventions
The following text conventions are used in this document:
| Convention | Meaning |
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boldface |
Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary. |
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italic |
Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values. |
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Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter. |
Parent topic: Preface
Related Resources
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Getting Started User Guide
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Oracle Banking Microservices Platform Foundation User Guide
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Oracle Banking Common Core User Guide
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Routing Hub Configuration User Guide
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Oracle Banking Security Management System User Guide
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Teller User Guide
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Retail 360 User Guide
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Retail Onboarding User Guide
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Corporate 360 User Guide
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Corporate Onboarding User Guide
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Small and Medium Business 360 User Guide
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Small and Medium Business Onboarding User Guide
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Small and Medium Enterprise 360 User Guide
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Small and Medium Enterprise Onboarding User Guide
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Servicing Configurations User Guide
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Current Account and Savings Account User Guide
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Loan Service User Guide
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Deposit Services User Guide
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Observability User Guide
Parent topic: Preface
Acronyms and Abbreviations
Table - Acronyms and Abbreviations
| Acronyms | Definition |
|---|---|
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API |
Application Programming Interface |
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CMC |
Common Core |
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ELK |
Elasticsearch Logstash Kibana |
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HTTP |
Hypertext Transfer Protocol |
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LDAP |
Lightweight Directory Access Protocol |
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MOC |
Mid-office Common Core |
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SMS |
Security Management System |
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SSL |
Secure Sockets Layer |
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UI |
User Interface |
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URL |
Uniform Resource Locator |
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VPN |
Virtual Private Network |
Parent topic: Preface
Screenshot Disclaimer
Personal information used in the interface or documents is dummy and does not exist in the real world. It is only for reference purposes.
Parent topic: Preface
Prerequisites for End Users
The prerequisites are as follows:
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Basic understanding of the Eventing platform.
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Basic understanding of application log analysis using tools.
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Basic understanding of DB changes.
Parent topic: Preface
Best Practices
The best practices are as follows:
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It is ideal to have ELK stack installed on a separate VM outside the product VMs to ensure the flow of logs in case of app crashes.
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Log levels can be adjusted to INFO and above to enable relevant logs to flow in.
Parent topic: Preface