Preface

• Purpose
  
• Before You Begin
  
• Module Prerequisite
  
• Module Post-Requisites
  
• Icons
  The lists of symbols, buttons and shortcut key that are used in the application to perform various tasks are covered in this topic.
• Audience
  
• Documentation Accessibility
  
• Critical Patches
  
• Diversity and Inclusion
  
• Conventions
  
• Related Resources
  
• Acronyms and Abbreviations
  
• Screenshot Disclaimer
  
• Prerequisites for End Users
  
• General Prevention
  
• Best Practices
  

Purpose

This guide helps users with the issues in the application. It describes various methods to troubleshoot the issues.

Before You Begin

Refer to the Getting Started User Guide for information on common functionalities like login, navigation, and general settings. Reviewing that guide is advisable before proceeding with this document.

Module Prerequisite

Specify User ID and Password, and login to Home screen.

Module Post-Requisites

After finishing all the requirements, please log out from the Homescreen.

Icons

The lists of symbols, buttons and shortcut key that are used in the application to perform various tasks are covered in this topic.

Icons

Table - Icons

Icon	Function
	Click to minimize a screen.
	Click to maximize a screen.
	Click to close a screen.
	Click to perform a search.
	Click to Open a list.
	Click to add new record.
	Click to navigate to first page.
	Click to navigate to last page.
	Grid View
	List View
	Refresh
	Calendar
	Toggle On
	Toggle Off
	Click to unlock, delete, authorize or view the created record.
	Copy a record
	Click to view the created record.

Icon	Function
	A user
	Date and time
	Unauthorized or Closed status
	Authorized or Open status

Icon	Function
	Open status
	Unauthorized status
	Closed status
	Authorized status

Audience

This guide is intended for the implementation teams.

Documentation Accessibility

For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc.

Access to Oracle Support

Oracle customer access to and use of Oracle support services will be pursuant to the terms and conditions specified in their Oracle order for the applicable services.

Critical Patches

Oracle advises customers to get all their security vulnerability information from the Oracle Critical Patch Update Advisory, which is available at Critical Patches, Security Alerts and Bulletins Critical Patches, Security Alerts and Bulletins. All critical patches should be applied in a timely manner to ensure effective security, as strongly recommended by Oracle Software Security Assurance Oracle Software Security Assurance.

Diversity and Inclusion

Oracle is fully committed to diversity and inclusion. Oracle respects and values having a diverse workforce that increases thought leadership and innovation. As part of our initiative to build a more inclusive culture that positively impacts our employees, customers, and partners, we are working to remove insensitive terms from our products and documentation. We are also mindful of the necessity to maintain compatibility with our customers' existing technologies and the need to ensure continuity of service as Oracle's offerings and industry standards evolve. Because of these technical constraints, our effort to remove insensitive terms is ongoing and will take time and external cooperation.

Conventions

The following text conventions are used in this document:

Convention	Meaning
boldface	Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.
italic	Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.
monospace	Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.

Related Resources

For more information, see these Oracle resources:

• Getting Started User Guide

• Oracle Banking Microservices Platform Foundation User Guide

• Oracle Banking Common Core User Guide

• Routing Hub Configuration User Guide

• Oracle Banking Security Management System User Guide

• Teller User Guide

• Retail 360 User Guide

• Retail Onboarding User Guide

• Corporate 360 User Guide

• Corporate Onboarding User Guide

• Small and Medium Business 360 User Guide

• Small and Medium Business Onboarding User Guide

• Small and Medium Enterprise 360 User Guide

• Small and Medium Enterprise Onboarding User Guide

• Servicing Configurations User Guide

• Current Account and Savings Account User Guide

• Loan Service User Guide

• Deposit Services User Guide

• Observability User Guide

Acronyms and Abbreviations

The following acronyms and abbreviations are used in this guide:

Table - Acronyms and Abbreviations

Acronyms	Definition
API	Application Programming Interface
CMC	Common Core
ELK	Elasticsearch Logstash Kibana
HTTP	Hypertext Transfer Protocol
LDAP	Lightweight Directory Access Protocol
MOC	Mid-office Common Core
SMS	Security Management System
SSL	Secure Sockets Layer
UI	User Interface
URL	Uniform Resource Locator
VPN	Virtual Private Network

Screenshot Disclaimer

Personal information used in the interface or documents is dummy and does not exist in the real world. It is only for reference purposes.

Prerequisites for End Users

The prerequisites are as follows:

• Basic understanding of the Eventing platform.

• Basic understanding of application log analysis using tools.

• Basic understanding of DB changes.

General Prevention

Do not make any changes to Flyway scripts manually.

Best Practices

The best practices are as follows:

• It is ideal to have ELK stack installed on a separate VM outside the product VMs to ensure the flow of logs in case of app crashes.

• Log levels can be adjusted to INFO and above to enable relevant logs to flow in.