11.2 Charge Inquiry

This topic describes the systematic instruction to inquire charges applied to the customer based on the various criteria such as Charge Type, Charge Account, Transaction Reference Number, Date range, etc.

Specify User ID and Password, and login to Home screen.

1. On Home screen, click Cash Management. Under Cash Management, click Receivables & Payables.
2. Under Receivables & Payables, click Inquiry. Under Inquiry, click Charge Inquiry.
   The Charge Inquiry screen displays.

   Figure 11-3 Charge Inquiry

   
   

   
   Description of "Figure 11-3 Charge Inquiry"

   
   
3. Specify the fields on Charge Inquiry screen.

   Note:

   The fields, which are marked with an asterisk, are mandatory.

   For more information on fields, refer to the field description table.

   Table 11-2 Charge Inquiry - Field Description

   Field	Description
   Branch	Select the required branch to proceed further. By default, the branch of the logged-in user is selected.
   Event	Select the event to which the charge is applicable.
   Party	Click the search icon and select the party that has been charged.
   Party Role	Select the role of the party.
   Charge Code	Click the search icon and select the charge code to inquire for.
   Charge Group	Select the group to which the charge code belongs.
   Txn Ref No.	Specify the reference number or charge reference number to inquire for.
   Charge Type	Select the value to specify whether the type of charge is Debit or Credit.
   Charge Account	Click the Search icon and select the account in which charges takes effect.
   Date Reference Basis	Select the type of date range to be applied for search. Calculation Date – To list all relevant charges only on the basis of calculation irrespective of its posting details. Posting Date – To list all relevant charges only on the basis of posting irrespective of when it was calculated.
   Date Range	Click the Calendar icon and select the start date and end date of the date range.
   Collection Type	Select whether the charge has been collected Online or in a Batch.

4. Click Search to view the search results.
   The Charge Inquiry - Search Results screen displays.

   Figure 11-4 Charge Inquiry - Search Results

   
   

   
   Description of "Figure 11-4 Charge Inquiry - Search Results"

   
   
5. Click the hyperlinked data in the columns to view more details.