5.7 Raise Dispute for Receivables and Payables

This topic describes the systematic instruction to raise dispute for the invoices/debit notes.

Perform the following steps post searching the invoices/debit notes for the Raise Dispute action:

1. On Receivables and Payables Management screen, select the action as Raise Dispute.
2. Click Proceed to view the search parameters.
3. Specify the value for at least one mandatory field to search the instrument(s).
4. Click Search to view the search results.
   The Raise Dispute for Invoice/Debit Note screen displays.

   Figure 5-15 Raise Dispute for Invoice/Debit Note

   
   

   
   Description of "Figure 5-15 Raise Dispute for Invoice/Debit Note"

   
   
5. Optional: In the Reference Number column, click the link to view the details of the instrument.
6. Select the invoice/debit note to raise the dispute for.
7. Optional: In the Remarks field, enter the remarks for the disputed amount.
8. In the Dispute Amount field, enter the disputed amount.
9. In the Dispute Code field, enter select the code for which the dispute is raised.
10. Click Apply to make changes in the grid.
11. If required, click Undo to revert the applied changes.
12. Click Submit to raise dispute for the invoice/debit note and send it for authorization (if applicable).