5.9 Resolve Dispute on Receivables and Payables

This topic describes the systematic instruction to resolve dispute on the invoices/debit notes.

Perform the following steps post searching the invoices/debit notes for the Resolve Dispute action:

1. On Receivables and Payables Management screen, select the action as Resolve Dispute.
2. Click Proceed to view the search parameters.
3. Specify the value for at least one mandatory field to search the instrument(s).
4. Click Search to view the search results.
   The Resolve Dispute on Invoice/Debit Note screen displays.

   Figure 5-17 Resolve Dispute on Invoice/Debit Note

   
   

   
   Description of "Figure 5-17 Resolve Dispute on Invoice/Debit Note"

   
   
5. Optional: In the Reference Number column, click the link to view the details of the instrument.
6. Select the invoice/debit note to resolve the dispute for.
7. Optional: In the Remarks field, enter the remarks for the disputed resolution.
8. Click Apply to make changes in the grid.
9. If required, click Undo to revert the applied changes.
10. Click Submit to resolve dispute on the invoice/debit note and send it for authorization (if applicable).