Preface
Purpose
This guide provides the guidance to users for the issues within the application. It describes the various methods to figure out the error and then troubleshoot it.
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Audience
This guide is intended for the software developers and software testers.
Parent topic: Preface
Acronyms and Abbreviations
The list of the acronyms and abbreviations used in this guide are as follows:
Table -1 Acronyms and Abbreviations
Abbreviation | Description |
---|---|
SMS | Security Management System |
CMC | Common Core |
MOC | Mid office Common Core |
ELK | Elasticsearch Logstash Kibana |
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List of Topics
Table -2 List of Topics
Topics | Description |
---|---|
Troubleshooting Technical Flows | This topic describes on the platform-wide troubleshooting of technical flows. It includes UI side checking, Service side logs, tracing using Zipkin, debugging using ELK stack, and some environmental issues of Weblogic. |
Troubleshooting Kafka | This topic describes the various issues and troubleshooting techniques for Kafka use cases. |
Health Checks | This topic describes the information about the health check measures and observability required. |
Troubleshooting Functional Workflows | This topic describes the various troubleshooting functional workflows. |
Troubleshooting OutOfMemory issues | This topic describes the steps to collect heap dump for OutOfMemory issues. |
Troubleshooting Deployment Errors/Exceptions | This topic describes the troubleshooting information for Errors/Exceptions that can occur due to flyway while deployment. |
Parent topic: Preface
Screenshot Disclaimer
Information used in the interface or documents are dummy, it does not exist in real world, and its only for reference purpose.
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Prerequisites
Prerequisites
The prerequisites are as follows:
- Basic understanding of Eventing platform
- Basic understanding application log analysis using tools
- Basic understanding DB changes
Pre-installed Softwares
The following softwares should be pre-installed:
- Zipkin
- Kafka
- ELK
- Any SQL Database like SQLDEVELOPER
- WinSCP
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Best Practices
The best practices are as follows:
- It is ideal to have ELK stack installed on a separate VM outside the product VMs to ensure the flow of logs in case of an app crash.
- Log levels can be adjusted to INFO and above to enable relevant logs to flow in.
Parent topic: Preface
Related Documents
- Oracle Banking Common Core User Guide
- Getting Started User Guide
- Oracle Banking Security Management System User Guide
- Cashflow Forecasting User Guide
- Collections User Guide
- Netting User Guide
- Receivables and Payables User Guide
Parent topic: Preface