15.2 Process to View Communication

This topic describes the information about View List of Communication.

User can view the list of communications created in the system and search for a particular communication.

To view the list of communications:

1. From Homescreen, click Collections. Under Collections, click Maintenance.
2. Under Maintenance, click Communication. Under Communication, click View Communication.
   The View Communication screen is displayed.

   Figure 15-2 View Communication

   
   

   
   Description of "Figure 15-2 View Communication"

   
   

   For more information on fields, refer to the field description table.

   Table 15-2 Field Description: View Communication - Tile

   Field Name	Description
   Code	Displays the communication code.
   Description	Displays the description of the communication.
   Mode	Displays the mode of the communication.
   Applicability	Displays the applicability of the communication.
   <Authorization Status>	Select the authorization status of the communication. The possible values are: Unauthorized Authorized
   <Record Status>	Select the status of the record. The possible values are: Open Closed

3. On the View Communication screen, click
   
   
   
   icon.
   The View Communication - Search screen is displayed.

   Figure 15-3 View Communication - Search

   
   

   
   Description of "Figure 15-3 View Communication - Search"

   
   
4. On the View Communication- Search screen, specify the Search Filter to fetch the required Communication.

   For more information on fields, refer to the field description table.

   Table 15-3 Field Description: View Communication - Search

   Field Name	Description
   Code	Indicates the communication code.
   Description	Indicates the description of the communication.
   Mode	Indicates the mode of the communication.
   Applicability	Displays the applicability of the communication.
   Authorization Status	Select the authorization status of the communication. The options are: Authorized: Select this option if user want to search for a communication with Authorized status. Unauthorized: Select this option if user want to search for a communication with Unauthorized status.
   Record Status	Select the status of the record. The options are: Open: Select this option if user want to search for a communication with Open status. Closed: Select this option if user want to search for a communication with Closed status.

5. Click Search to display the required communication.
6. On View Communication screen, click icon to Unlock, Delete, Authorize or View the created Communication .
7. Click Unlock to modify the created communication.
   The Create Communication - Modify screen is displayed.

   Figure 15-4 Create Communication - Modify

   
   

   
   Description of "Figure 15-4 Create Communication - Modify"

   
   

   For more information on fields, refer to the field description table.

   Table 15-4 Field Description: Create Communication - Modify

   Field Name	Description
   Mode	Indicates the mode of communication.
   Code	Indicates the unique identification code of the communication.
   Description	Indicates the description of the communication.
   Purpose	Indicates purpose of the communication. For example, bankruptcy, delinquency, and legal.
   Advice	Indicates template for the attachment that should be sent to the customer along with the communication.
   Recipient	Indicates the recipients of the communication.
   Block Period (in Days)	Indicates the number of days for block period.
   Applicability	Indicates applicability of the communication.
   Execution Type	Indicates the execution type for sending communication.
   Effective Date	Indicates the date from when the communication is effective in the system.
   Expiry Date	Indicates the date till when the communication is effective in the system.
   Subject	Indicates the template for subject of the email. User can define the subject to send dynamic values for emails.
   Message Delivery Preference	Indicates the delivery preference.
   Message	Indicates the template for message body of the email. User can define the message body to send dynamic values for emails.
   Selection Criteria	This section is used to configure rules for auto generation of communication by the system.

8. Click Save to update the modified fields.
9. Click View Communication to view the created Communication code.
   The Create Communication - View screen is displayed.

   Figure 15-5 Create Communication - View

   
   

   
   Description of "Figure 15-5 Create Communication - View"

   
   

   For more information on fields, refer to the field description table.

   Table 15-5 Create Communication - View - Field Description

   Field Name	Description
   Mode	Indicates the mode of communication.
   Code	Indicates the unique identification code of the communication.
   Description	Indicates the description of the communication.
   Purpose	Indicates purpose of the communication. For example, bankruptcy, delinquency, and legal.
   Advice	Indicates template for the attachment that should be sent to the customer along with the communication.
   Recipient	Indicates the recipients of the communication.
   Block Period (in Days)	Indicates the number of days for block period.
   Applicability	Indicates applicability of the communication.
   Execution Type	Indicates the execution type for sending communication.
   Effective Date	Indicates the date from when the communication is effective in the system.
   Expiry Date	Indicates the date till when the communication is effective in the system.
   Subject	Indicates the template for subject of the email. User can define the subject to send dynamic values for emails.
   Message Delivery Preference	Indicates the delivery preference.
   Message	Indicates the template for message body of the email. User can define the message body to send dynamic values for emails.
   Selection Criteria	This section is used to configure rules for auto generation of communication by the system.