4.4.3 Escalating a Task

If a task requires immediate attention, user can escalate it before the escalation date to user supervisor.

To escalate a task:

1. Navigate to the Case Summary page.
2. In the Account widget, select the required account from the account list.
3. In the Tasks widget, click .
4. In the Task Details section, specify the search parameters to search for the task that user want to escalate.
5. In the Tasks section, select the check box corresponding to the task and click Escalate.

The status of the task is updated to ESCALATED.