5 Task Summary

The Task Summary page facilitates user to view summary of the tasks that are assigned to user and helps user to perform various actions on the tasks.

It provides easy access to the tasks that user need to work on. The tasks are displayed based on user role as explained below:

• If user are a collector, it displays all the tasks assigned to user.
• If user are collector with supervisor role, it displays the tasks assigned to user and the tasks that are assigned to collectors under all user groups where userare the supervisor.

The Task Summary page consists of the following tabs:

• Tasks
  
• Account
  
• Specialized Cases
  
• Call Summary
  
• Escalated Tasks