Capturing the Address of a Customer

Indicating the Customer Code, Name and Address

You should indicate the code assigned to the customer in the Customer Information File (CIF). The name of the customer whose address you are maintaining is automatically displayed when you indicate the customer’s code.

The address that you specify for a customer depends on the media for which you are maintaining addresses. The types of media that are supported include Mail, Telex and S.W.I.F.T.

If you are specifying the name, city, address, street address, and the fax number of the customer in Chinese, you can specify up to thirty five characters.

You are allowed to specify 35 characters in the name, city, address, street address, and the fax number of the customer fields

Send by E-mail — Conditional

If your customer has an e-mail address, you can opt to capture it by clicking here. Use the first field against the address option to capture the e-mail address.

Specifying the Media for Delivery of Advices

This feature is basically to enable segregation of advices sent to customers, based on media. You need to specify the media to be used for delivery of advices to customers. The available options are Telex, Fax, Mail, FpML and so on. If you choose Delivery By as e-mail, the end of day message spooling program is generated and spool the e-mails generated into a separate file.

For information on how to maintain the media for delivery of advices, please refer the chapter Media Maintenance of this User Manual.

Indicating a location for the Address

As discussed earlier, a customer of your bank can have several addresses for the same media. To differentiate between one address of a customer and another for a given media, it is mandatory for you to specify a unique location for each address. The location that you specify for an address is used as a unique identifier for the customer address.

Indicating the Entities for Sending the advices

You can send advices to different entities in addition to the default counterparty by linking the entity (ies) to the customer.

When an advice is generated for the customer linked to entities, each entity receives a copy of the advice. If you choose $$$ from the option list then the message is sent to all the entities of the customer. Otherwise the message is sent to only to the specific customer entity that you maintain here.

Note:

The option list displays all the entities that you have maintained for each customer in the Customer Entity Details screen. For maintaining customer entities refer to Maintaining Customer Entity Details section in this manual.

Indicating the Language

In this screen you can specify the language in which the messages sent to the address should be expressed. You can choose a language code from the picklist available for this field.

The language code that you specify is taken to be the default language in which all messages sent to the address are expressed.

Note:

To send a message to a customer in a particular language you should have also maintained a message format for the language in the Advice Format Maintenance screen.

Indicating the Branch

For a customer address - message type combination, you can indicate the branch (es) from which the message can be sent to the address. With Oracle Lending you can offer your customers the facility to effect a transaction from any of the branches of your bank. Hence, you can indicate the branches from where a message should be generated. You can select a branch code from the picklist that is available.

Note:

You can use the wildcard All indicating that the message can be sent to the address in the defined format from all the branches of your bank. For example, if you indicate All in the branch field for the message type Payment Message it means that the format is applicable whenever a payment message is generated from any of the branches of your bank.

Indicating the Message Type for the Specific Address

A message type is always associated with a module. You should indicate the messages to be sent to the address you have defined for the customer, by picking up the message types for the respective module.

You can use the wildcards Any Statement Type/Advice Type or Any Message Type indicating that all messages for the customer should be sent to the address being defined. Based on the Branch Level Parameter, you can choose to have

Any Statement Type and/or Any Advice Type
Any Message Type

Example:

Ms. Keturah Smith has five accounts with Kuber’s bank. Three of the accounts were opened at Kuber’s bank, London, and two at Kuber’s bank Surrey.

Ms. Smith had requested that an advice be sent to her every month by mail with the following instructions:

The advice for the accounts at London should be sent by mail to her residential address at London and
The advice for the accounts at Surrey should be sent to her office address.

In this screen you should indicate:

Module + Message Type - Accounting (AC) + Account Statement
Branch - London
Module - All
Copies - 1

You should also maintain a new customer address record for Ms. Smith’s Surrey address and a unique location for that address.

Indicating the Number of Copies of the Message to be Generated

You can indicate the number of copies of the message that should be sent to this location each time it is generated. The number you specify here, is the default number of copies of the message that are generated each time a message is sent to this location through the media you have specified.

If you indicate that more than one copy should be sent to a location, the first message is the original and the others are marked as Copy.

Different values can be maintained for each individual message. You can suppress the generation of the message, defined for a customer, media and location combination, by specifying Zero in the column. Only those messages whose value is set at zero is suppressed. However during EOD processing, all the messages with suppressed status are deleted.

Note:

For payment messages, Oracle Lending defaults to One indicating that only one payment message is generated.

Specifying a Format for the Message

You can specify the format in which a message should be sent to a customer’s address. To recall, you have defined the default format for a message type in the Advice Format Maintenance screen.

You can choose to use the default format defined for the message type or you can indicate another format for the message. If you leave this field blank the default format specified for a message type in the Advice format screen is used. However, if you want to personalize a message to make it specific to a customer, you can indicate the code of the format that should be used for the advice - customer combination.

Example:

You have maintained a standard format for the advices that are sent from your bank in the Advice Format screen.

However, for Mr. Andrew Scott, a non-resident customer you want to personalize the account statement rather than send him the standard one defined in the advice format screen.

To make this possible you can indicate the code of a format that you defined specific to Mr. Scott. Whenever an advice is sent to Mr. Scott from your bank, it is in the format that you have defined in this screen. Note that the special format should first be defined in the advice format screen before it can be associated with Mr. Scott's address.