11 Customer Acceptance

The user can capture the status of customer acceptance in this stage and move the proposal to the next stage. Upon acceptance of the draft proposal, the proposal must be moved to the Limit Configuration stage. If the draft is not accepted by the party, then the proposal is moved back to the structuring stage for re-negotiation.

The following table provides high level overview about the Customer Acceptance stage.

Table 11-1 Customer Acceptance stage

Information available for user Activities that can be performed by user
  • View the party summary
    • Liabilities requested, proposed, and approved
    • Facilities requested, proposed, and approved
    • Collateral Offered
    • Covenants stipulated
    • T&C stipulated
    • Financials
    • Rating
    • Demographic details
  • View the credit evaluation scores and details
  • View the legal evaluation score and details
  • View the risk evaluation score and details
  • View comments added in previous stages
  • Upload the party accepted documents
  • Submit for limit configuration
  • Send application for renegotiation to Proposal review stage
  • Add comments

Steps to capture customer acceptance status

  1. In OBCFPM, navigate to Tasks > Free Tasks.
    The Free Tasks page is displayed.

    Figure 11-1 Free Tasks


    Description of Figure 11-1 follows
    Description of "Figure 11-1 Free Tasks"

  2. Acquire & Edit the required customer acceptance task.
    The Credit Origination- Customer Acceptance page summarizing the proposal is displayed.

    Figure 11-2 Summary


    Description of Figure 11-2 follows
    Description of "Figure 11-2 Summary"

    Figure 11-3 Summary


    Description of Figure 11-3 follows
    Description of "Figure 11-3 Summary"

    Figure 11-4 Summary


    Description of Figure 11-4 follows
    Description of "Figure 11-4 Summary"

    Figure 11-5 Summary


    Description of Figure 11-5 follows
    Description of "Figure 11-5 Summary"

  3. To view the sector and industry information, click Industry icon in party information section.
    The Industry Details window is displayed.

    Figure 11-6 Industry Details


    Description of Figure 11-6 follows
    Description of "Figure 11-6 Industry Details"

  4. Click Close, to exit the Industry Details window.
  5. To view the overview of the party, click Entity Overview icon in Party Information section.
    The Entity Overview window is displayed.

    Figure 11-7 Entity Overview


    Description of Figure 11-7 follows
    Description of "Figure 11-7 Entity Overview"

  6. Click Allowed Customers For This Liability icon in the Party Information section, to view the party's linked to the liability information.
    The Allowed Customers For This Liability window appears.

    Figure 11-8 Allowed Customers For This Liability


    Description of Figure 11-8 follows
    Description of "Figure 11-8 Allowed Customers For This Liability"

    Figure 11-9 Allowed Customers For This Liability


    Description of Figure 11-9 follows
    Description of "Figure 11-9 Allowed Customers For This Liability"

  7. Click Close, if you want to exit the Allowed Customers for this liability window.
  8. Click Linked to other liabilities icon in the Party Information section, to view other liabilities linked to the party information.
    The Linked to other liabilities window is displayed. If other liabilities are linked, the list of other liabilities details linked to the party window is displayed.

    Figure 11-10 Linked to other liabilities


    Linked to other liabilities

    Figure 11-11 Linked to other liabilities


    Description of Figure 11-11 follows
    Description of "Figure 11-11 Linked to other liabilities"

  9. Click Close, if you want to exit the Linked to other liabilities window.
  10. To change the layout of the Entity Overview, click Layout icon at the top right corner.
    The Layout window is displayed.

    Figure 11-12 Layout


    Description of Figure 11-12 follows
    Description of "Figure 11-12 Layout"

  11. Select the required layout. Entity Overview is changed to the selected layout as shown below.

    Figure 11-13 Entity Overview


    Description of Figure 11-13 follows
    Description of "Figure 11-13 Entity Overview"

    For field level information on Entity Overview screen refer the below table.

    Table 11-2 Entity Overview

    Fields/ Icons Description
    Close To exit Entity Overview window, click Close.

    In Party Information section, the count of Share Holders, Contractors, Guarantors, and Bankers is displayed.

    Count numbers To view the detailed information about the Share Holders, Contractors, Guarantors, and Bankers, click the respective count numbers.
    Layout icon To change the layout of Facility Summary, Collateral Summary, Existing Facilities held with Other Bank, Pricing, Covenants, and Conditions in Summary page, click Layout icon and select the required layout.

    By default, Financial Profile of the party and financial Projections for the party are listed for 3 years.

    Financial Profile To view Financial Profile and Projections for five years, select Previous 5 years option from the Show results for drop-down list.
    Projection To view detailed information about Financial Profile and Projection, click View all in the respective sections.
  12. After reviewing the Summary, click Next.
    The Customer Acceptance page is displayed.

    Figure 11-14 Credit Origination-Customer Acceptance


    Description of Figure 11-14 follows
    Description of "Figure 11-14 Credit Origination-Customer Acceptance"

    In the Customer Acceptance page, the user needs to upload the signed / party accepted sanction letter or can select "re-negotiation" and send the application back to proposal review stage.

  13. Click the Download icon, to download the proposal draft.
    Click Next in the proposal draft. The Comments page is displayed.

    Figure 11-15 Comments


    Description of Figure 11-15 follows
    Description of "Figure 11-15 Comments"

    Post comments, if required. The posted comment is displayed below the Comments box section.
  14. Click Submit.
    The Policy Exceptions window is displayed.

    Figure 11-16 Policy Exceptions


    Description of Figure 11-16 follows
    Description of "Figure 11-16 Policy Exceptions"

    By default, Policy Exceptions are displayed for both the party and its child party.

    To view the policy exception detail specific to party or child party, select the party from the drop-down list at top left corner.

  15. Click the Business data segment.
  16. Click the Checklist data segment.

    Figure 11-18 Checklist


    Description of Figure 11-18 follows
    Description of "Figure 11-18 Checklist"

    For field level information on Checklist screen refer the table below.

    Table 11-3 Checklist

    Fields/ Icons Description
    Outcome Select Outcome as Proceed, if additional information is not required. Else, select the Outcome as Additional Info.
    Submit Click Submit. The proposal is moved to the next stage based on the selected Outcome.

    Note:

    For information on Write up data segment, refer Write Up section.