3.1 Customer Info

This topic provides systematic instructions about the Customer Info data segment in Group Concentration Limit Amendment process.

This data segments allows the user to view and manage all the information about the group entity added in Group Concentration Limit Initiation process.

Figure 3-3 Initiation_Customer Info

Description of the illustration customer-infomation.png

1. Mouse hover on the customer icon to view basic information about the group entity.
2. Right click on the party / child party icon to perform the following actions:
   • Add Customer for the party / child party
   • Link Customer to the party / child party
   • Delink Customer (applicable only for linked customers)
   • Move (child party) Internally
   • Delete (applicable only for child parties added using Add Customer option)
   • Undo linkage
   • View party / child party information
   • Quick View party / child party information
   • Configure party / child party information

   The following table describes the functionality of each actions listed above:

   Table 3-2 Customer Info

   Actions	Functionality
   Add Customer	Displays the Customer Details window to add customer of the group entity
   Link Customer	Displays the Select Customer window to link existing customer
   View	Displays the Customer Details window for viewing detailed information about the group entity
   Quick View	Displays View Entity Details window with basic information about the group entity
   Configure	Displays the Customer Details window for modifying group entity details
   Delink Customer	Removes the customer from the entity group for linking with other entity group
   Move Internally	Displays a window to select an internal parent party
   Delete	Permanently deletes the customer and their details from the database

In the Customer Info page, you can add any number of customers (child party) to the party / child party. If a child party is marked as a joint customer while adding customer to the party / child party, you cannot add customers to that child party.

3. To add a child party to the party / child party, click Add Customer.
   The Customer Details window is displayed.

   Figure 3-4 Customer Details

   
   

   
   Description of "Figure 3-4 Customer Details"

   
   
4. Specify if the Customer is New or Existing by selecting respective option.
   Upon selecting the Existing option, Select Customer link is displayed.
5. Click the Select Customer link. The Select Customer window is displayed.

   Figure 3-5 Select Customer

   
   

   
   Description of "Figure 3-5 Select Customer"

   
   
6. Specify any or all of the following filter parameters:
   • Customer Name
   • Party ID
   • External Customer No
   • Country
7. Click Filter. Customer records matching the filter parameters appear.
8. Click on the required customer record. Customer details get defaulted in the Initiate Group Concentration Limit window.

   For information on fields in the Customer Details page, refer the below tables.

   If the Customer is selected as New:

   Table 3-3 Organization details

   Fields	Description
   Organization Name	Type the Organization Name.
   Organization Type	Select the Organization Type from the drop down list. The options available are Single and Conglomerate.
   Entity Type	Select the Entity Type from the drop down list. The options available are Proprietorship, Pvt Ltd, Public Ltd, Govt Owned, Trusts, Clubs, Society, Associations, Limited Liability Partnership, Foreign Bodies, NGO and Others.
   Demography Type	Select the Demography Type from the drop down list. The options available are Domestic and Global. Upon selecting Global option, Geographical Spread field appears.
   Geographical Spread	Search and select all the countries in which the group entity is operating as Geographical Spread.
   Country of incorporation.	Select the Country of incorporationfrom the drop down list.
   Incorporation date	Click the calendar icon and select the Incorporation dateof group entity.
   Country of risk	Select the party’s Country of riskfrom the drop down list.

9. Type the following addresses in respective fields:
   • Website Address
   • Facebook Address
   • Twitter Address
10. Click +Add sector to capture industry and rating details of the group entity.
    The Add Industry window is displayed.

    Figure 3-6 Add Industry

    
    

    
    Description of "Figure 3-6 Add Industry"

    
    
11. Select a sector of the group entity. Available Industry Groups is displayed.
12. Select the Industry Group of the group entity. Available Industries is displayed.
13. Select the Industry of the group entity. Available Sub-Industries is displayed.
14. Select the sub-industry of the group entity. Industry details are added and displayed in Industry section as shown below:

    Figure 3-7 Customer sector

    
    

    
    Description of the illustration customer-sector.png

    
    
15. To delete the added industry, click the delete icon.

    Note:

    If the customer is into different sectors, all the sector details must be captured while adding the customer. To add another sector information, click +Add sector and capture the information again.

    The industry added first will be considered as the default industry.

16. Click the +Add ratings link to add customer’s rating information.
    The Add Rating window is displayed.

    Figure 3-8 Add Rating

    
    

    
    Description of "Figure 3-8 Add Rating"

    
    
17. Select the following details:
    • Rating Date
    • Outlook
    • Risk Ratings
    • Rated By

    The Year Of Rating is automatically populated based on the selected Rating Date.

    Upon selection of the above details, the rating is added and displayed in the ratings section as shown below:

    Figure 3-9 Customer Rating

    
    

    
    Description of "Figure 3-9 Customer Rating"

    
    
18. To modify the added rating, click the edit icon.
19. To delete the added rating, click the delete icon.

    Note:

    If the customer is rated by different rating firms, all the rating information must be captured while adding customer. To add another rating information, click +Add ratings and capture the information again.
20. Enable the Special customer flag, if the customer is special to your bank.
21. Enable the Join Customer flag, if the customer is a joint customer of another party.

RM Details

User Id of the logged in user gets defaulted in this field. You can modify the RM Id, if required.

22. Click Create. Customer is added and displayed in the Customer Info page.

Link Customer

If you want to link a customer that is already a part of different entity group to a party in this group, you can select the Link Customer option.

Using this option, both the existing customers for which parent party is not available and the existing customers that already have parent can be linked to a new party.

Linkage of existing customers that already have parent party with a new party can be done in the case of mergers and acquisitions, etc. In order to perform this, the party to be linked to the new party must be delinked from its current parent party.

Refer Delink Customer” for information on delinking a child party from its parent party.

23. To link existing customer, right click the party icon and select Link Customer. The Select Customer window is displayed.

    Figure 3-10 Select Customer

    
    

    
    Description of "Figure 3-10 Select Customer"

    
    
24. Click Fetch and select the required customer record. Selected customer is linked to the parent party as shown below:

    Figure 3-11 Customer Info

    

    Note:

    After linking existing customer, the following actions can be performed by right clicking the linked party icon:

    • Add Customer for the child party
    • Link Customer for the child party
    • View child party details
    • Quick View child party details
    • Configure child party information
    • Move (child party) Internally
    • Undo linkage

Move Internally

Existing customers linked to a new party can be internally moved within the hierarchical structure by using this option.

25. Right click on the linked party icon and select Move Internally. The following window is displayed.

    Figure 3-12 Move Internally

    
26. Select Customer from the drop down list.
27. Click Link. The linked existing party is moved under the selected party.

    Note:

    You can also directly drag on drop the linked party icon under the required party to move them internally within the hierarchy.
28. Right click on the linked party icon and select Undo, a confirmation dialog box is displayed.
29. Click Confirm. The linked existing customer is delinked from the hierarchy.

Delink Customer

For linking a party under a particular group entity to different group entity, it must be delinked from its current hierarchy using Delink Customer option.

To delink a child party:

30. Initiate Group Concentration Amendment process for the group from which the child party has to be delinked.
31. Right click the party icon and select Delink Customer. A confirmation dialog box is displayed.
32. Click Confirm.
    The party will be delinked once the approver approves the operation and the system hands off the details to back office system (OBELCM).
33. To View / Quick view the customer information, right click the party icon and click the respective option.
34. To modify the organization information, right click the party icon and click Configure.

Layout Options

You can view the party information in three different layouts, such as List View, Table View and Tree View.

35. To change the layout of Customer Info page to list view, click the List View icon.

    Figure 3-13 Initiation_Customer Info

    
    

    
    Description of "Figure 3-13 Initiation_Customer Info"

    
    
36. To change the layout of Customer Info page to table view, click the Table View icon.

    Figure 3-14 Customer Info

    
    

    
    Description of "Figure 3-14 Customer Info"

    
    
37. To go to the Liability Details page, click Next.