19 ATM & Branch Locator

This topic provides the systematic instructions to user to view the address and location of the ATMs and the branches of the Bank available to serve the user in a certain location.

The user is provided with the options to search for the bank’s ATMs and branches in his vicinity by entering a location. The search results display the list of ATMs / branches name and distance from the user's current location.

This feature enables the user to locate the bank’s ATMs/ branches available within a specific radius of his current location. The user can select a Branch / ATM from the search list and on clicking the View Details icon; the user will be able to view the address and services provided by the specific ATM/ branch. The additional filter feature is provided to search the ATM/Branch based on their services. In addition the user can view the detailed directions to the ATM/ branch by clicking Get Directions, and will also be able to view its location on a map.

Features supported in the application

  • Locate Branches
  • Locate ATMs

To locate an ATM or Branch:

  1. Perform anyone of the following navigation to access the ATM & Branch Locator screen:
    • From the OBDX portal landing page, click ATM & Branch Locator.

    The ATM & Branch Locator screen appears.

    Figure 19-1 ATM & Branch Locator - Search


    Description of Figure 19-1 follows
    Description of "Figure 19-1 ATM & Branch Locator - Search"

    Note:

    The fields which are marked as Required are mandatory.

    For more information on fields, refer to the field description table.

    Table 19-1 ATM & Branch Locator- Field Description

    Field Name Description
    ATM & Branch Specify whether you want to search for the bank’s ATMs or branches.

    The options are:

    • ATM
    • Branch
  2. Select the desired option and enter the location in which you wish to locate ATMs or Branches:
    1. If you select the Branch option, the list of all the branches and their locations appear.
    2. If you select the ATM option, the list of all the ATMs and their locations appear.

      Figure 19-2 ATM & Branch Locator - Search


      Description of Figure 19-2 follows
      Description of "Figure 19-2 ATM & Branch Locator - Search"

      Note:

      The fields which are marked as Required are mandatory.

      For more information on fields, refer to the field description table.

      Table 19-2 ATM & Branch Locator - Search- Field Description

      Field Name Description
      Location Key in the address/location/pin-code or city to search for an ATM / Branch.
      Number of ATMs/Branches A statement identifying the number of ATMs/Branches, as the case may be, will be displayed
      The following will be displayed per ATM/Branch record:  
      Name The name of the ATM / branch.
      Distance The distance of the ATM / branch from the location entered.
      Address The address of the ATM / branch that you have searched for.
      Get Directions Click the link, to view the directions to the branch / ATM from your current location in the map.
      View Details Clicking this link displays the following details.
      Services The services offered by the bank’s ATM / branch.
      Additional Information Any additional information of the bank’s ATM/branch as maintained with the bank will be displayed.
  3. In the Search box, enter the desired location.
    The list of ATMs / branches with Name and Distance details appear.
  4. Click the search icon to view the ATMs/branches in the location entered.
  5. Click the View Details link, to view the detailed address, phone number (applicable for a branch), work timings (applicable for a branch) and services provided by the bank branch/ ATM.
  6. Click the filter icon the to filter ATMs or Branches on the basis of services that the ATMs or Branches provide.

    Figure 19-3 ATM & Branch Locator - View Details


    Description of Figure 19-3 follows
    Description of "Figure 19-3 ATM & Branch Locator - View Details"

  7. Perform one of the following actions:
    • Click on Hide Details to hide the details of the specific ATM/branch.
    • Hover over the ATM/branch marker on the map to view the address of the ATM/branch.
    • Click the filter icon the to filter ATMs or Branches on the basis of services that the ATMs or Branches provide.

    Figure 19-4 ATM & Branch Locator – Refine your Search


    Description of Figure 19-4 follows
    Description of "Figure 19-4 ATM & Branch Locator – Refine your Search"

    Note:

    The fields which are marked as Required are mandatory.

    For more information on fields, refer to the field description table.

    Table 19-3 ATM & Branch Locator – Refine your Search- Field Description

    Field Name Description
    Service The list of services provided by the bank in the bank’s ATMs or Branches will be listed down with checkboxes available against each. Select any checkbox to filter your search for ATMs or Branches on the basis of service.
  8. Select any checkbox to filter your search for ATMs or Branches on the basis of desired service.
  9. Click OK to search for ATMs or Branches on the basis of the services selected.
    The system filters ATMs/Branches on the basis of services selected.

    Figure 19-5 ATM & Branch Locator – Get Directions


    Description of Figure 19-5 follows
    Description of "Figure 19-5 ATM & Branch Locator – Get Directions"

  10. Hover over the ATM/branch marker on the map to view the address of the ATM/branch.