17.1.4 Sent Mail - Details

This topic provides the systematic instructions to view the details of the messages sent by the user to the bank.

Figure 17-6 Sent Mail - Details

Description of "Figure 17-6 Sent Mail - Details"

Note:

The fields which are marked as Required are mandatory.

For more information on fields, refer to the field description table.

Table 17-6 Sent Mail - Details - Field Description

Field Name	Description
Message Details	This section displays the detailed message.
Message Heading	The subject of the sent mail.
From	The name of the sender of the mail.
Sent	The date and time on which the mail was sent.
Content	The content of the mail.
Mail Chain	All the mails forming part of the mail chain being viewed are displayed one below the other with the mail received most recently displayed on top. Each mail in the chain contains the following: The name or ID of the sender of the mail. Mails sent by you will have your name displayed against the From field and those sent by a bank administrator will have the ID of the bank administrator displayed. The date and time at which the mail was sent. The content of the mail as sent by you or the administrator. Note: A mail chain is formed when a user sends a mail to the bank and a bank administrator responds to the mail.
Message - Reply	This section will be displayed if you have selected the option Reply.
Message	Enter a response to be sent to the bank.

The overlay with details of the selected Sent Mail appears.

1. Perform one of the following actions:
   • Click Reply if you wish to send a response to the bank.

     Perform one of the following actions:

     • Type the reply and click Send.

       The success message appears.

     • Click Attach File to add an attachment to the response mail.
   • Click Delete to delete the message.
   • Click the to close the overlay window.