2.1 LOG-IN to Chatbot Application

This topic provides the systematic instructions to user to log in to the the Facebook messenger and hence from Chatbot service.

The user requires valid credentials to log in to the Chatbot Application.

To log in to the application:

1. Open the internet browser or the Facebook Messenger application to access the application.
2. Login to Facebook with your credentials.
   The Facebook screen appears.
3. Launch the Futura Bank Chatbot Page and click Send message.
   After logging in, Chatbot welcome message appears along with the OTP login.

   Note:

   From subsequent login, it displays the welcome message along with the Help options.

   Figure 2-1 Chatbot Application screen

   
   

   
   Description of "Figure 2-1 Chatbot Application screen"

   
   
4. Click Get Started, which is available on the welcome screen of the messaging window.
   The application displays a help message.

   Figure 2-2 Get Started screen

   
   

   
   Description of "Figure 2-2 Get Started screen"

   
   
5. Type Help Me in the message area and press Enter to interact with the Chatbot.
   It displays all transactions or inquiries you can do using Chatbot.

   Figure 2-3 Help Me screen

   
   

   
   Description of "Figure 2-3 Help Me screen"

   
   
6. Perform one of the following actions:
   • Choose the transactions or inquiries from the Help options, or type a question for the options given by Chatbot.
   • Click Got it to close the transaction.

   Figure 2-4 Got It Screen

   
   

   
   Description of "Figure 2-4 Got It Screen"