2 Chatbot on Facebook Messenger

This topic describes the Chatbot, an artificial intelligence system that interacts with users over a messaging platform. It responds to queries and fulfills an array of tasks for business users.

Customers need to be in regular touch with their bank for various queries and daily transactions. Therefore banks needed a platform to answer customers’ queries within the communication mediums their customers are already using, without them having to log into their internet banking or mobile banking application each time they want to check their balance or pay a utility bill. By using Futura Bank Chatbot for Facebook messenger, banks can alleviate a lot of the complexity for the user.

Futura Bank Chatbot interface is provided over the Facebook Messenger (on Web and Mobile) and on Futura Bank Mobile App, where the user can interact with the bank on chat.

To ensure security, before providing any information about user’s accounts/cards, chatbot authenticates the customer by sending an OTP on user’s registered mobile number or by soft token.

Note:

Authentication of user while using chatbot services, can be done via sending OTP on user’s registered mobile number or via Soft Token (as per the configuration done by Bank).

Features Supported In Application

For Retail User

For Corporate User

Pre-requisites

  • Oracle Digital Assistant setup only incase of OBDX chatbot facility is deployed
  • Valid Account on Facebook
  • LOG-IN to Chatbot Application
    This topic provides the systematic instructions to user to log in to the the Facebook messenger and hence from Chatbot service.
  • LOG-OUT from Chatbot Application on Facebook
    This topic provides the systematic instructions to user to log out from the the Facebook messenger and hence from Chatbot service.
  • View Account Balance
    This topic provides the systematic instructions to user to inquire about the balance in their account.
  • Funds Transfer - Existing Payee
    This topic provides the systematic instructions for users to initiate a payment to an existing payee.
  • Bill Payment
    This topic provides the systematic instructions for the Bill Payment facility, which allows users to make their utility payments online through the Chatbot application.
  • View Recent Activities
    This topic provides the systematic instructions to user to view the transactions carried out in their account.
  • ATM / Branch Locator
    This topic provides the systematic instructions for users to inquire about ATMs and branches that are closer to a specific location.
  • Inquire about products
    This topic provides the systematic instructions for users to inquire about the products and services offered by the bank and receive instructions on how to avail them.
  • Inquire about user's spends
    This topic provides the systematic instructions for business users to inquire about their spends under a particular category or sub-category using the Chatbot.
  • Inquire Upcoming Payments
    TThis topic provides the systematic instructions for users to inquire about payments that are due within the next 30 days.
  • View Loan Account Details
    This topic provides the systematic instructions to business user to inquire about the total outstanding amount, as well as the next EMI date and amount of their loan account from Chatbot.
  • View Credit Card Details
    This topic provides the systematic instructions to business user to inquire about the amount due on their credit card, as well as the available and total cash and credit limits, through the Chatbot.
  • FAQ