1.3 View Account Balance

This topic provides the systematic instructions to user to inquire about the balance in their account.

To inquire about the account balance:

1. Perform one of the following actions:
   • Type your balance inquiry question in the message area, and press Enter. For example, “Show me account balance in account number XXXXXXXXXX0045 (You can also input only the last four digits of your account number).
   • Click Balance.

   Note:

   In case you do not enter the account number, Chatbot will display all your accounts, and let you select the required one.

   Figure 1-4 Account Balance screen

   
   

   
   Description of "Figure 1-4 Account Balance screen"

   
   
2. The Chatbot prompts you to provide your mobile number.
3. Enter the mobile number and press Enter.
   An OTP is sent to your mobile number for authentication.
4. Enter the OTP received on the mobile.
   The application displays the balance in the account.

   Figure 1-5 Account Balance screen

   
   

   
   Description of "Figure 1-5 Account Balance screen"