1 Application Tracker

This topic describes the application tracker, which enables all applicants, including existing bank customers and prospective customers, to track the status of their submitted applications and to retrieve and continue working on applications saved as drafts.

Additionally, the application tracker will also list the applications that have been completely processed and those that have been cancelled by the customer.

All applications i.e. those that have been submitted, saved and also completely processed or cancelled by the applicant will be listed in the application tracker only for a certain duration as defined by the bank.

As a prospect customer of the bank, you can login to the application tracker by entering the mobile number that you had provided in the mobile verification step of the application form. This will include the Business Mobile number used for Mobile Registration, in case of Prospect Businesses applying for business applications. You will receive an OTP as an SMS on this number and post successful verification, will be navigated to the application tracker landing page.

Existing customers can login by entering their online banking login credentials.

The application tracker can be accessed by all applicants i.e. retail (including region US LZN and rest of the world) and Small & Medium Business (SMB) applicants.

In case the same mobile number has been used to initiate a retail application as well as a Business/SMB application, the application tracker listing page will contain two tabs as Personal and Business. This will enable the applicant to switch between viewing all the retail applications (in the personal tab) and all the SMB/Business application cards (in the Business tab).

To access the application tracker from the bank portal page:

  1. Perform the following navigation to access the Application Tracker screen.
    • From the Bank Portal page, click Customer Services , then click Track or complete applications.

    The Application Tracker login screen appears.