1.14 Existing User

This topic describes the product application process for existing customers.

An application form being initiated for a business that is an existing online banking customer of the bank (registered user) will differ from that of one being initiated for a business that has no existing relationship with the bank.

You will be able to apply as an existing business customer by selecting the provided option on the kickoff page and proceeding to specify the business’ login credentials.

The business Checking account application form for existing business customers will comprise of the following sections:

1. Business Details –This page will display basic information of the business. There will be no option provided to edit this information as part of the application form.
2. Business Finances – This page will display an financial information of the business that is already maintained with the bank. The applicant will be able to add additional financial information in the Income, Expenses, Assets and Liabilities sub sections and will also be able to modify information already present, as required.
3. Stakeholder Information – This section will enable the business applicant to specify information pertaining to the stakeholders of the business. The applicant can opt to add multiple stakeholders, as required. Please refer the Stakeholder Information sections in this user manual for details.
4. Checking Account Specifications – This section will be part of the application form and you will be required to define the currency in which you would like the account to be maintained and define your preferences regarding account statement frequency and mode of delivery. If the overdraft feature is enabled for the product, the applicant will also be able to select the option to apply for overdraft and will be able to subsequently specify the desired overdraft limit amount.
5. Terms of Service – You will be required to read through and accept the terms and conditions related to the online application of the product you have selected.
6. Fund your Account – This section will provide the option by way of which you can specify whether you would like to fund your new account right away or fund it later. If you select the Fund Now option, in addition to being provided with the means by way of which you can fund your account via payment gateway, you can also alternately select a checking account that you hold with the bank, to be debited in order to fund the new account.
7. Confirm – Once you have submitted your application, you will be displayed a confirmation page. The application reference number along with the link to access the Application Tracker will be displayed.