2 FAQ

1. but does not have online banking access?

   No. In order to apply online, your business needs to have online banking access. Please contact the bank for information on how to gain access to online banking services for business customers.

2. How many products can I apply for as part of a bundled application?

   Out of the box, you can add a maximum of three products in a bundle. This number is configurable by the Bank and may change.

3. In case my application is saved as a draft, can I request a bank executive to complete this application on my behalf?

   Only you can resume and complete a draft application.

4. Can I cancel one of the product applications that has been submitted as part of a bundled application?

   No. Currently, it is not possible to cancel a specific product application that is part of a bundled application. You can however, can the entire bundled application, if you wish to do so.

5. For how long I can access and resume my applications that are saved as drafts?

   This is based on the Bank’s purging policy. The draft applications will be available for x days in the application tracker before they are purged by the bank.

6. Can I apply for a product that I have already applied for and that the bank is currently processing?

   Yes, you can still submit an application for the same product. The decision to process or reject either of the two (or more) applications will rest on the bank.

7. I have started my application on my laptop. However, I have realized that some of the documents that I need to upload are available on my tablet. Do I need to abandon the application that I started on my laptop to restart the entire process on my tablet?

   No, you can scan the QR code available on every step of the application form, post the Mobile Verification step, and resume the application from your tablet or mobile device.

8. Can bank administrators define the sequence in the steps of the application forms?

   Yes, bank administrators can configure the sequence of steps in the application forms of all product categories supported for online application, through the Origination Workflow Maintenance feature available on the OBDX platform.

9. How does OCR work?

   The bank can integrate with the third party adapters that provide OCR services, through available hook points. The system will be able to prefill certain fields in the Personal Information section from data fetched from the applicant’s uploaded documents.

   Similarly, an out of box integration is available with the internal ‘Document verification framework’.

   Extensibility hooks can be used to support OCR for most identity and financial documents.