2 FAQ

1. How does Liveness Check work?

   As part of the liveness check process, you will be required to first select the identity proof document that you wish to be considered. You will then be guided to hold up your identity proof so that the system is able to click front and back images of the same. Once the system has verified that the images are clear and usable, you will be guided to click a selfie. If the images are not found to be clear, the system will guide you to upload these images instead. The third party liveness check system, will compare the images of your selfie as well as identity proof and provide an outcome on the basis of whether the images match or not.

2. Is Assisted mode (video) of liveness check supported

   No. This feature is currently not supported.

3. How does National ID verification work?

   The bank can integrate with government or other third party systems (which store and maintain data of National ID holders), through available hook points. Online authentication will be performed to verify the identity claim of the ID holder and to fetch the required personal information.