3 FAQ

1. What are the alternate login methods used in Mobile?

   PIN, Pattern, Touch ID and Face ID can be used as alternate login method for logging into the Futura Bank mobile application.

2. How to modify the PIN or Pattern?

   Login to Futura Bank mobile application, then click Profile Photo → Settings, click Alternate Login and Select the option PIN/Pattern.

3. If user re-installs the mobile application on a new phone, is it required to register the alternate login again?

   Yes, a user has to register the alternate login again on the new device.

4. Can a user have two alternate login methods for authentication?

   No, a user can only set one type of authentication method, that is, PIN / Pattern / Touch ID / Face ID.

5. What if the user has forgotten the defined PIN or Pattern?

   To reset the PIN/Pattern, login to Futura Bank mobile application, then click Profile Photo → Click on Settings, click Alternate Login and Select PIN/Pattern.