11 Request PIN

This topic provides the systematic instructions for user to request a new debit card PIN to be delivered to an address of their choosing.

A debit card PIN is required to authenticate any debit card transaction. Without a PIN, the customer will not be able to withdraw funds from his account or make any Point of Sale purchases. This feature enables a customer to request for a new debit card PIN to be delivered at the address of his choice.

The debit card PIN request is a service request transaction and on initiating the request, an SR number is generated, which can be used by the customer to track the status of the request. Duplicity checks are done by the system to ensure that no duplicate requests are being initiated. This also allows user to perform debit card-related transactions using the kebab menu options.

To request for a debit card PIN:

  1. Perform anyone of the following navigation to access the Request PIN screen.
    • From the Dashboard, click Toggle menu, click Menu, then click Accounts, and then click Current and Savings Accounts tab, and then click Current and Savings Account Number, and then from Current & Savings Accounts Details section, goto Debit Cardssection, then from the kebab menu, click on the Request PIN.
    • On the Dashboard, click Overview widget, click Current and Savings card, then click Current and Savings Account Number, and then from Current & Savings Accounts Details ,section, goto seDebit Cardsction, then from the kebab menu, click on the Request PIN.
    • From the Search bar, type Debit Cards -Request PINand press Enter.
    • Access through the kebab menu of transactions available under the kebab menu of any other Debit Cards screen.

    The Request PIN screen appears.

    Figure 11-1 Request PIN


    Description of Figure 11-1 follows
    Description of "Figure 11-1 Request PIN"

    Note:

    The fields which are marked as Required are mandatory.

    For more information on fields, refer to the field description table.

    Table 11-1 Field Description

    Field Name Description
    Card Number The card number in masked format.
    Account Number Account number in masked format.
    Address Type The customer is required to specify where the new card is to be delivered.

    The options are:

    • Postal Address
    • Residential Address
    • Office Address
    • Branch Near Me
    This section appears if the customer selects Branch Near Me option in the Address Type field.  
    City The customer can filter branches based on city.
    Branch Near Me The customer can select a branch at which the PIN is to be delivered. The names of all the branches in the city selected in the previous field will be displayed.
    Branch Address The complete address of the branch selected will be displayed once the customer selects a branch.
  2. From the Card Number list, select the debit card for whom request for a new debit card PIN is to be raised.
  3. From the Address Type list, select the delivery location of choice.
    1. If you select the Branch Near Me option as delivery location,
      1. From the City list, select the desired city.
      2. From the Branch Near Me list, select the desired branch.

        The complete address of the selected branch appears.

  4. Perform one of the following actions:
    • Click Submit.

      The Authentication screen appears.

      The Confirmation popup appears.

    • Click Cancel to cancel the transaction.
  5. Perform one of the following actions:
    • Click Yes to proceed.

      The success message along with the transaction reference number appears.

    • Click No to cancel the transaction.
  6. Perform one of the following actions:
    • Click Transaction Details to view the details of the transaction.
    • Click on the Debit Cards link to visit the Debit Cards summary page.
    • Click on the Current & Savings Accounts Detailslink to view the Current & Savings Accounts details.
    • Click on the Go To Dashboard link to navigate back to dashboard page.