15 Stop / Unblock Cheque

This topic provides the systematic instructions for user to stop payment on issued cheques.

Cheques are physical instruments used for the purpose of making payments. A customer might require to block a cheque payment in case the cheque has been lost or stolen. Hence it is critical to provide an option to stop such cheques so that they cannot be misused.

In order to request for a cheque to be stopped, the customer will have to specify the account number from which the cheque has been issued as well as the cheque number and the reason for which the request is being raised. In addition to requesting for a stop cheque on a specific cheque, the customer can also request for a stop cheque to be performed on a cheque series by specifying the cheque range.

Additionally customers can also request for a cheque or cheque range that has been stopped or blocked to be unblocked.

Both stop cheque as well as unblock cheque requests are online i.e. do not require manual intervention by a bank official and the specific cheque or cheque range is immediately stopped or unblocked based on the request raised.

To stop or unblock cheque:

  1. Perform anyone of the following navigation to access the Stop / Unblock Cheque screen.
    • From the Dashboard, click Toggle menu, click Menu, then click Accounts, and then click Current and Savings Accounts tab, and then click Current and Savings Account Number. From the Current & Savings Details page, click on the More Actions, and then click on the Stop / Unblock Cheque.
    • From the Search bar, type Current & Savings – Stop / Unblock Chequeand press Enter.
    • On the Dashboard, click Overview widget, click Current and Savings card, then click Current and Savings Account Number. From the Current & Savings Details page, click on the More Actions, and then click on the Stop / Unblock Cheque.
    The Stop / Unblock Cheque screen appears.

    Figure 15-1 Stop / Unblock Cheque


    Description of Figure 15-1 follows
    Description of "Figure 15-1 Stop / Unblock Cheque"

    Note:

    The fields which are marked as Required are mandatory.

    For more information on fields, refer to the field description table.

    Table 15-1 Stop / Unblock Cheque - Field Description

    Field Name Description
    Account Number Savings account number in masked format along with the account nickname.
    Action The action to be taken on the cheque i.e. whether to stop or unblock the cheque.

    The options are:

    • Stop
    • Unblock
    Enter Cheque Number or Range Select the option to stop either a specific cheque by selecting Number or to stop multiple cheques by selecting Range.

    The options are:

    • Number
    • Range

    This field will be displayed if the option Stop is selected.

    Unblock Select the option to unblock either a specific cheque by selecting Number or to unblock multiple cheques by selecting Range.

    The options are:

    • Cheque Number
    • Cheque Range

    This field will be displayed if the option Unblock is selected.

    Cheque Number Cheque number of the cheque to be stopped or unblocked.

    This field appears if you select the Cheque Number option.

    From Start number of the cheque range to be stopped or unblocked.

    This field appears if you select the Cheque Range option.

    To End number of the cheque range to be stopped or unblocked.

    This field appears if you select the Cheque Range option.

    Specify Reason The reason for stopping or unblocking the cheque.
  2. From the Account Number list, select the account number of which cheque/cheques have to be stopped or unblocked.
  3. In the Action field, select the appropriate option.
  4. If Stop is selected under the Action field, in the Enter Cheque Number or Range field, select the desired option:
    1. If you select the Cheque Number option:
      1. In the Cheque Number field, enter the cheque number.
    2. If you select the Cheque Range option:
      1. In the From field, enter the cheque start number.
      2. In the To field, enter the cheque end number.
  5. If Unblock is selected under the Action field, in the Enter Cheque Number or Range field, select the desired option:
    1. If you select the Cheque Number option:
      1. In the Cheque Number field, enter the cheque number.
    2. If you select the Cheque Range option:
      1. In the From field, enter the cheque start number.
      2. In the To field, enter the cheque end number.
  6. In the Specify Reason list, enter the reason to stop or unblock the cheque.
  7. Perform one of the following actions:
    • Click Submit.

      The Confirmation popup appears.

    • Click Cancel to cancel the transaction.
  8. Perform one of the following actions on the Confirmation popup:
    • Click Yes to proceed.

      The success message along with the transaction reference number appears.

    • Click No to cancel the transaction.
  9. Perform one of the following actions:
    • Click Transaction Details to view the details of the transaction.
    • Click on the Inquire Cheque Status link to view the status of the cheque.
    • Click on the Current & Savings Accounts Detailslink to view the Current & Savings Accounts details.
    • Click on the Go To Dashboard link to navigate back to dashboard page.