7 Forgot Password

This topic describes the information about Forgot Password screen. Users can enables users to reset their login password.

The login password is the password using which the user can log into the internet banking platform. The user cannot access his bank accounts without this password. The Forgot Password feature enables users to reset their login password. While resetting password system displays the password policy block as a popup message.

The user is required to enter his User ID and Date of Birth. Post successful validation of the user’s details, user is asked to enter the second factor authentication details (as per the authentication mode maintained by the Bank).

Once the user is authenticated, user will receive a link to generate the new password, on his registered email ID.

Pre-requisites

• The user must have valid login credentials to access the digital banking platform.
• The system administrator must have setup 2 factor authentication for Forgot Password.

Features Supported In the Application

• User Verification
• New Password Creation

To reset the password:

1. From the Portal, click Forgot Password.
   The Forgot Password screen appears.

   Figure 7-1 Forgot Password

   
   

   
   Description of "Figure 7-1 Forgot Password"

   
   

   Note:

   The fields which are marked as Required are mandatory.

   For more information on fields, refer to the field description table.

   Table 7-1 Forgot Password - Field Description

   Field Name	Description
   Username	Enter your login username.
   Date of birth	Enter your date of birth.

2. In the Username field, enter your login username.
3. In Date of birth field, enter your date of birth.
4. Click Continue.

   • Click Cancel to cancel the transaction.

5. The Verification screen appears.
   • The user has to enter the 2factor authentication, before he can proceed. 2 factor authentication (OTP/Security question/Soft Token) will be displayed as per the setup done by the system administrator.
   • A Confirmation screen appears, along with a message stating that the link to reset password has been sent to user’s registered email.
6. Click the link received in your email to reset the password.
   The Reset Password screen appears.

   Figure 7-2 Reset Password – New Password Creation

   
   

   
   Description of "Figure 7-2 Reset Password – New Password Creation"

   
   

   Figure 7-3 Password Policy popup

   
   

   
   Description of "Figure 7-3 Password Policy popup"

   
   

   Note:

   The fields which are marked as Required are mandatory.

   For more information on fields, refer to the field description table.

   Table 7-2 Reset Password – New Password Creation - Field Description

   Field Name	Description
   Please enter your new password	Information specified in below fields are related to lease enter your new password .
   Password	Enter a new password for channel access.
   Re-enter Password	Re-enter the new password to confirm the same.

7. In the Password field, enter a new password.
   • Click icon to enter a new password using the virtual keyboard.
8. In the Re-enter Password field, re-enter the new password.
   • Click icon to re-enter the new password using the virtual keyboard.
9. Perform anyone of the following actions:
   • Click Submit.
   • Click Cancel to cancel the transaction.

A message confirming the successful reset of the password appears.

10. Click Login to log in to the application.