15.1 Raise a New Request

This topic describes the information about Raise a New Request screen.

The user can view all the service requests defined by the System/ Bank administrator on this screen. These service requests are grouped under Product and Request Category so that the user can easily locate and raise a service request according to their requirement. A free search is also provided on the screen that enables the user to search for a specific service request on the basis of the service request name.

Using this screen the users can raise a new service request by inputting the data in the fields (fields chosen by the System/ Bank administrator while creating Service Request Definition).

Pre-Requisites

• Transaction access is provided to the Retail User.

Features Supported In Application

The module supports the following features:

• Raise New Request – Summary
• Schedule an Appointment for Branch Visit
• Raise New Request

Navigation Path: Perform anyone of the following navigation to access Raise a New Request screen.

• From the Dashboard, click Toggle menu, and then click Menu. From the Menu, click Service Requests , and then click Raise a New Request .
• Access through the kebab menu of Track Requests transaction.

• Raise New Request – Summary
  This topic describes the systematic instruction to Raise New Request – Summary screen.
• Service Request Form
  This topic describes the systematic instruction to Service Request Form screen. User can initiate a service request by entering the data with the service request form.