15.1.2 Service Request Form

This topic describes the systematic instruction to Service Request Form screen. User can initiate a service request by entering the data with the service request form.

This page is displayed once the user selects a service request form from the Raise a New Request page. This screen enables the user to initiate a service request by entering the data in the fields that are defined by the bank administrator in the Service Request Form Builder screen.

Figure 15-2 Service Request

Description of "Figure 15-2 Service Request "

To create a service request:

1. Enter the required details.
2. Click Submit.
   The Review screen appears.
3. Click Confirm.
   • The success message appears.
   • Click Back to make changes if any.
   • The user is directed to the Service Request screen with values in editable form.
   • Click Cancel to cancel the transaction.