15.2 Track Requests

This topic describes the information about Track Requests screen. This feature enables users to track the statuses of all the service requests that they have raised.

The search criteria provided enables the user to filter service requests based on various criteria such as request type, status, reference number, date range etc.

Below are the Service Requests that are available out of the box in the system:

• Credit Card Supplementary
• Credit Card PIN Request
• Replace Credit Card
• Update Card Limits
• Update Credit Card Auto Payment
• Register Credit Card Auto Payment
• Deregister Credit Card Auto Payment
• Activate Credit Card
• Hotlist Debit Card
• Cancel Debit Card
• Debit Card PIN Request
• Apply Debit Card
• Replace Debit Card
• Block Debit Card (temporary block)
• Unblock Debit Card (remove temporary block)
• Upgrade Debit Card

The bank can define new service requests in addition to the above mentioned Service Requests.

Pre-Requisites

• Transaction access is provided to the Corporate User.

Features Supported In Application

The module supports following features:

• Search Service Request
• View Service Request details

Navigation Path: Perform anyone of the following navigation to access the Track Requests screen.

• From the Dashboard, click Service Requests widget, and then click Track Requests.
• From the Dashboard, click Toggle menu, and then click Menu. From the Menu, click Service Requests , and then click Track Requests
• Access through the kebab menu of Raise a New Request transaction

• Track Requests - Search
  This topic describes the systematic instruction to the Track Requests - Search screen.
• Service Request Details
  This topic describes the systematic instruction to Service Request Details screen.